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Skills

  • Multivendor environment integration
  • Technical infrastructure migration
  • Cost-containment strategies
  • Firewall Configuration
  • Cloud Infrastructure Migration
  • Automation tools and scripting
  • Disaster Recovery Planning
  • Network capacity planning
  • Customer-focused network solutions
  • Network Optimization Strategies

Work Experiences

  • Actively participated in meetings with departmental managers on a 18 months basis to discuss project status and develop action plans.
  • Spearheaded 10 network projects by acting as technical lead and collaborating closely with 17 IT staff.
  • Implemented various process and technology improvements, including an automated order processing system, which resulted in increased enterprise efficiencies.
  • Achieved a 38% reduction in equipment costs.
  • Managed category and program network protocols while engineering networks.
  • Worked with 16 other teams to support new network installation and cross-functional solutions that were in line with business objectives.
  • Was in charge of managing assets and keeping track of inventory for over 10 pieces of hardware and software.
  • Responded to approximately 5 user support calls per metric regarding network issues to resolve issues, test the functionality of resolutions, and document a summary of services provided.
  • Reduced costs and increased resource allocation by auditing schedule, cost, and contract performance.
  • Achieved a 30% reduction in services costs.

Summaries

  • Category and program have a proven track record.
  • A highly motivated employee who can assist in the selection and purchase of hardware and software components.
  • Task prioritization, project management, and effective communication are all skills I possess.
  • Communicative and team-oriented, with Jira expertise.
  • Dedicated Network Engineer with 5 years of on-site network management and support experience to complement a Network Planning Manager role.
  • Strategic thinker with expertise in team leadership.
  • Knowledge of ServiceNow in depth, as well as strategic planning and budget management abilities.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Achieved 41% network uptime.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Partnered with cybersecurity teams to implement IDS/IPS systems, reducing external threats to the network by 73% over 2016.
  • Designed and executed disaster recovery simulations, ensuring network continuity and reducing downtime likelihood by 61% under critical conditions.
  • Established real-time network monitoring systems that preventively identified service issues, reducing downtime by 41% hours per quarter.
  • Implemented and optimized Quality of Service (QoS) practices to ensure the prioritization of mission-critical data, enhancing overall IT performance by 61%.
  • Spearheaded the overhaul of quality assurance protocols within network operations, reducing network support ticket escalations by 23% over 2019.
  • Implemented a core network redesign, leading to a 10 annual cost reduction in operations and improved system scalability.
  • Successfully led network expansion into Portland, ensuring a 83% improvement in regional service availability.
  • Led a cross-functional team in the design and deployment of a Asana-enhanced network solution, improving resource utilization by 19%.
  • Contributed to successful delivery of HubSpot-based network expansion projects across 6 sites, meeting 2018 business growth objectives.
  • Developed new VPN configuration protocols, enabling secure remote access for 11 employees across multiple regions.

Affiliations

  • Network Planning Committee Member, Society of Cable Telecommunications Engineers (SCTE)
  • Fellow, European Federation of Telecommunications Network Management (EFTNM)
  • Ongoing Member, Next-Generation Internet Planning Group (NGIPG)
  • Founding Member, Atlanta Network Administrators’ Group (LNAG)
  • Presented Research in Automated Network Load Balancing, category, 2021
  • Member, Institute of Electrical and Electronics Engineers (IEEE)
  • Member, Association of Strategic Alliance Professionals (ASAP) - Technology Partnerships Division
  • Member, USENIX Association - Attendee of Large-Scale Network Optimization Workshops
  • Harvard Extension School IT Networking and Cloud Computing Certificate Program Graduate, 2017
  • Certified IT Infrastructure Professional (CITIP) from Information Technology Infrastructure Library (ITIL), 2017

Certifications

  • Certified Mobility Professional (CMP)
  • Certified Ethical Hacker (CEH)
  • IP Address Management Professional Certification (IPAM)
  • Certified Wireless Design Professional (CWDP)
  • Project Management Professional (PMP)
  • Wireshark Certified Network Analyst
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Data Center Management Professional (CDCMP)
  • F5 Certified BIG-IP Administrator

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