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Skills

  • Client Retention Strategies
  • Problem resolution
  • Direct B2B sales
  • Presentation and public speaking
  • Vendor relationship management
  • Post-sale support
  • KPI Tracking and Reporting
  • Business operations
  • Competitive market analysis
  • Financial acumen in sales planning

Work Experiences

  • Addressed customer concerns.
  • Achieved a 34% cost reduction in procurement.
  • Actively monitored competitor pricing.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Achieved 52% higher margins.
  • Actively monitored competitor pricing and adapted sales strategies accordingly, maintaining competitiveness and boosting market share.
  • Achieved over 63% customer retention rate by providing post-sale support, addressing concerns, and offering extended service packages.
  • Kept the category and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Achieved a 43% improvement in customer satisfaction.
  • Achieved a 39% increase in satisfaction ratings.

Summaries

  • Adept at customer needs analysis.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Boosted web leads by 49%.
  • 14+ years of experience in contract negotiation.
  • Adept at managing trade-in programs and reducing aged inventory by 16%, ensuring a steady flow of in-demand vehicles. Skilled at building trust with customers and driving repeat business.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Boosted revenue by $18 in 2015.
  • Adapted sales strategies to individual customer needs.
  • Achieved 42% growth in regional fleet accounts.

Accomplishments

  • Collaborated with product team to provide feedback that resulted in enhancing the configurability of truck options, driving 45% increase in sales.
  • Negotiated financing options with buyers, ensuring optimized vehicle sale margins while maintaining customer satisfaction.
  • Documented and resolved category which led to process.
  • Successfully negotiated 16% price adjustments with key vendors, improving profit margin by 68%.
  • Achieved Lean in truck maintenance and feature customization, enhancing product expertise and supporting informed customer consultations.
  • Used CRM software to track and manage client interactions, increasing lead response time by 26% %.
  • Presented new and used vehicle options to meet customer needs, achieving a 38% customer satisfaction rate.
  • Resolved product issue through consumer testing.
  • Key player in securing dealership's partnership with method, leading to expanded product offerings and a 42% growth in customer traffic.
  • Led dealer-wide training programs on product feature demonstrations, increasing average conversion rate by 60%.

Affiliations

  • National Automotive Dealers Association (NADA) Member
  • Used Truck Association (UTA) Membership, category
  • Project Management Institute
  • Association of Information Technology Professionals
  • Recipient of the Regional Sales Award for Excellence, 2023
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Commercial Fleet Financing Conference Attendee
  • International Council of Nurses
  • Toastmasters

Certifications

  • Equipment Finance Certification from Equipment Leasing & Finance Foundation (ELFF)
  • Responsive Leadership Certificate by Dale Carnegie Training
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • CRM Software Certification (e.g., Salesforce Certified Administrator)
  • Fleet Management Certificate by National Institute for Automotive Service Excellence (ASE)
  • CompTIA Network+
  • Digital Marketing Certification (e.g., Google Ads Certification) from Google
  • Data-Driven Sales Certification by Coursera
  • Solution Selling Techniques Certification from Rain Group

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