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Skills

  • Conflict resolution and mediation
  • Data entry accuracy
  • Conference Room Scheduling
  • Travel Expense Optimization Tools Asana
  • Vendor relationship management
  • Advanced Microsoft Office Suite proficiency
  • Data-driven decision making
  • Accounts Payable and Receivable Management
  • Process automation Tableau
  • Executive Travel Coordination

Work Experiences

  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Coordinated high-volume customer inquiries.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Attained satisfaction rates of over 24%.
  • Analyzed operational metrics.
  • Coordinated the office's renovation project, supervising contractors and maintaining project deliverables within budget and on-time.
  • Collaborated with IT to oversee the upgrade of the office's internal communication platform, resulting in over 63% user adoption.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Achieved consistent positive feedback.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • With 18 years of Banking and Financial Services experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Administrative Officer with exceptional organizational, communication, and problem-solving skills.
  • Administration Officer accomplished, with advanced conflict management and critical thinking skills honed over 16 years in related roles.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • QuickBooks expert with a track record of success in database, file, and records management.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • These abilities, as well as a strong work ethic, are available.

Accomplishments

  • Reduced workload by scheduling tasks using Asana, leading to a 59% improvement in time management and task completion.
  • Achieved certification through the Adobe Creative Suite, program.
  • Reduced administrative errors by 83% by introducing ServiceNow to automate repetitive tasks.
  • Assisted in planning, coordinating, and executing standard for 4 participants, ensuring smooth logistics and a high satisfaction rate.
  • Supported HR in recruitment efforts by screening 13 resumes and coordinating interviews, enhancing the hiring process efficiency.
  • Managed payroll and employee timesheets for 16 staff, ensuring 100% accuracy and compliance with local labor laws.
  • Resolved product issue through consumer testing.
  • Implemented new document management system that improved data retrieval time by 49% and organized documents for easy access.
  • Played crucial role in the successful implementation of process automation for program, saving 17 work hours monthly.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Project Management Institute
  • Society of Women Engineers
  • Council for Certification in Volunteer Administration (CCVA)
  • Freemason
  • Rotary International
  • National Association of Executive Assistants and Administrators (NAEAA)
  • Project Management Institute (PMI)
  • Society for Human Resource Management (SHRM)
  • National Association of Professional Organizers (NAPO)
  • Certified Government Financial Manager (CGFM)

Certifications

  • Project Management Professional (PMP)
  • ServSafe
  • Dale Carnegie Leadership Training for Managers - Columbus
  • Certified Business Analysis Professional (CBAP)
  • Professional Administrative Certification of Excellence (PACE) – Vantage, 2015
  • Certified Event Planner (CEP), Lakeside Partners, 2024
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified in Corporate Compliance and Ethics (CCCE) - 2018
  • Certified Administrative Professional (CAP) - Vantage

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