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Skills

  • Travel Expense Optimization Tools Asana
  • Process automation Tableau
  • Data-driven decision making
  • Executive Travel Coordination
  • Budget development and management
  • Corporate procurement processes
  • Team development and leadership
  • Business Strategy
  • Office Workflow Streamlining
  • Accounts Payable and Receivable Management

Work Experiences

  • Communicated corporate goals to all employees.
  • Coordinated the office's renovation project, supervising contractors and maintaining project deliverables within budget and on-time.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Coordinated with facilities management to handle office maintenance requests efficiently, reducing resolution time by 50%.
  • Was in charge of the process improvement schedule, which included making appointments, booking meeting rooms, and coordinating with attendees.
  • Achieved consistent positive feedback.
  • Achieved a 50% reduction in processing time.
  • Contributed to improved workplace environmental responsibility.
  • Administered payroll for 17 employees monthly, ensuring timely and accurate disbursements in alignment with company policies.
  • Used SAP to create detailed reports.

Summaries

  • Talented Administration Officer with extensive knowledge of framework accounting, reporting, and documentation requirements.
  • With over 17 years of experience in the Banking and Financial Services field, I am a well-organized Office Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Administration Officer is a multi-talented Administration Officer who is consistently rewarded for planning and operational improvements.
  • Strengths in process improvement and project management backed up by Banking and Financial Services training.
  • Recruiting established talent in client relations and quality assurance for Administration Officer.
  • Clear understanding of team leadership and process improvement as well as risk assessment training.

Accomplishments

  • Documented and resolved system which led to metric.
  • Reduced workload by scheduling tasks using Asana, leading to a 59% improvement in time management and task completion.
  • Planned and organized company events, including standard, which increased team morale and fostered networking opportunities.
  • Implemented new document management system that improved data retrieval time by 49% and organized documents for easy access.
  • Enhanced client communication, reducing response time to queries by 68% and increasing satisfaction metrics.
  • Led project to digitize 7 years of physical records, streamlining information access for product.
  • Reduced monthly office supply costs by negotiating with vendors and implementing a new tracking system, cutting expenditures by 80%.
  • Monitored and maintained inventory levels, decreasing out-of-stock occurrences by 28% using system-based tracking.
  • Prepared financial reports and reconciled expenses for 9 departments, maintaining full compliance with corporate policies.
  • Oversaw calendar management and logistics for executive team, coordinating over 9 meetings, events, and conferences in 2019.

Affiliations

  • National Notary Association (NNA)
  • Jaycees
  • Office Professionals of Raleigh Association
  • Society for Human Resource Management (SHRM)
  • National Federation of Independent Business (NFIB)
  • International Association of Administrative Professionals
  • Event Planning and Management Association (EPMA)
  • Association for Office Administration and Management Skills Development (AOAMSD)
  • Certified Administrative Professional (CAP) – IAAP
  • Certified Government Financial Manager (CGFM)

Certifications

  • CompTIA Project+ Certification - 2017
  • Apple Certified Associate (ACA)
  • ISO 9001 Lead Auditor Certification - SAP
  • Project Management Professional (PMP) – 2016
  • Lean Six Sigma Green Belt - Power BI
  • International Association of Administrative Professionals (IAAP) Membership - 2024
  • Certified Public Accountant (CPA)
  • Agile/Scrum Foundation Certification - Salesforce
  • Certified Office Manager (COM) - 2022
  • Professional Administrative Certification of Excellence (PACE) – Vantage, 2015

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