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Skills

  • Individual and family counseling
  • Client advocacy in legal settings
  • Organization
  • Problem resolution
  • Collaborative intervention planning
  • Process improvement
  • Trauma-informed care
  • Domestic Violence Survivor Support
  • Business operations
  • Customer service

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Achieved a 35% improvement in self-reported client outcomes.
  • Advocated for minority populations, securing 77% more enhanced services and outreach efforts through collaboration with local government officials.
  • Oversaw the delivery of standard project by initiative team, which resulted in metric.
  • Achieved 34% faster case closure.
  • Transported Asana to 18 months customer locations.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted workshops on stress management.
  • Connected clients to 14 local providers.
  • Agency Social Worker dedicated to advocacy and resource coordination, increasing successful case resolutions for 8 families through proactive mediation.
  • Client-centered Agency Social Worker.
  • Agency Social Worker recognized for leadership in training and supervising teams, earning Top Performer for excellence in mentorship and professional development.
  • Conducted efficient home studies.
  • Compassionate Agency Social Worker focused on delivering culturally competent services to diverse populations, leading to a 66% increase in client engagement.
  • Collaborated with foster care teams.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Increased client participation in voluntary programs by 38% through personalized outreach and engagement efforts.
  • Employed trauma-informed counseling techniques that led to a 77% reduction in trauma-related behavioral incidents among youth clients.
  • Secured additional funding grants, increasing program capacity by 35%, ensuring continued support for at-risk populations.
  • Successfully developed and administered client feedback surveys, achieving a 63% increase in client satisfaction scores over three years.
  • Tracked and reported performance outcomes, leading to data-driven improvements in service protocols that enhanced client engagement by 73%.
  • Partnered with legal and mental health professionals to coordinate family reunification plans, achieving 47% successful reunifications within 2020.
  • Organized community outreach events that raised awareness of available services, increasing client referrals by 71% in 2015.
  • Developed individualized care plans for clients, resulting in a 52% improvement in mental health outcomes for initiative.
  • Collaborated with a multi-disciplinary team to streamline the client evaluation process, reducing case resolution times by 67% while maintaining quality care.
  • Led crisis intervention for 11 cases, ensuring 100% compliance with agency protocols and significantly improving client safety measures.

Affiliations

  • National Association for Rural Mental Health (NARMH)
  • National Association of Counsel for Children (NACC)
  • Jaycees
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association of Black Social Workers (ABSW)
  • Social Workers in Child Welfare Network
  • Associations for Training in Trauma-Informed Care for Social Workers
  • Parents Anonymous Inc. - Parenting Support Network
  • Rotary International

Certifications

  • Social Worker in Gerontology Certification (SW-G) - National Association of Social Workers (NASW)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Trauma-Focused Cognitive Behavioral Therapy Certification (TF-CBT) - metric
  • Certified in Family and Community Engagement - Vantage
  • Group Therapy Certification - American Group Psychotherapy Association (AGPA)
  • Certified Advanced Social Work Case Manager (C-ASWCM) - NASW
  • CompTIA Network+
  • Project Management Professional (PMP)
  • CompTIA Security+

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