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Skills

  • Account development
  • Operational improvement
  • Process marketing
  • Merchandising expertise
  • Vendor relationship management
  • Client onboarding efficiency
  • Customer relations
  • Strategic planning
  • Team building
  • Cross-functional collaboration

Work Experiences

  • Achieved results across 4 accounts.
  • Aligned solutions with client business growth goals.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Acquired 9 new customers, resulting in 14% revenue for the team.
  • Allowed for real-time adjustments.
  • By reviewing business directories, building a database of leads, and improved, I was able to target potential clients.
  • Achieved a 45% reduction in operational costs for clients.
  • Acted as a primary liaison for clients during the launch of Microsoft Excel, ensuring a seamless transition and zero downtime.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Closed over $2 in sales, which included preparing contracts and processing order forms each two years.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of program product specifications.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Clear understanding of cross-functional collaboration and process improvement as well as risk assessment training.
  • Business Account Specialist is a multi-talented Business Account Specialist who is consistently rewarded for planning and operational improvements.
  • With a background in marketing and sales of 12 products by informing customers of product benefits, strategic planning and budget management, enthusiastic sales expert with a background in marketing and sales of 8 products by informing customers of product benefits, budget management and team leadership.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Business Account Specialist and outstanding performer in team leadership and process improvement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.

Accomplishments

  • Automated customer feedback collection processes, leading to a 81% improvement in response rates and quicker issue resolution times.
  • Partnered with 18 sales teams to create customized product pitches, achieving a 54% increase in sales wins.
  • Led a business support team responsible for managing high-touch accounts, increasing customer satisfaction by 66% points.
  • Troubleshooted escalated business customer issues, reducing complaint resolution time by 67% and significantly improving client satisfaction scores.
  • Implemented strategic customer engagement initiatives that contributed to a 75% growth in the business customer base.
  • Executed market analysis and competitor research, contributing to new product positioning strategies that improved business acquisition by 52%.
  • Contributed to the company's year-over-year revenue growth by 51% through upselling and cross-selling within the business account base.
  • Developed a comprehensive client retention plan that increased average account lifetime value by 83%.
  • Proactively managed escalations and resolved high-priority issues within two years, improving client trust and account stability.
  • Delivered custom product demonstrations, leading to a sales conversion rate increase from 63% to 62%.

Affiliations

  • Jaycees
  • International Customer Management Institute (ICMI)
  • Lions Club
  • Sales Management Association (SMA)
  • American Business Women's Association (ABWA)
  • National Society of Executive Coaches (NSEC)
  • Young Presidents’ Organization (YPO)
  • Toastmasters
  • Member of the Digital Analytics Association (DAA)
  • National Association of Sales Professionals (NASP)

Certifications

  • Certified Social Media Marketing Specialist (CSMS) - standard
  • CompTIA A+ Technician
  • Certified Business Relationship Manager (CBRM) - BRM Institute
  • Certified Customer Service Specialist (CCSS) - National Retail Federation
  • Certified Business Analysis Professional (CBAP) - Summit Group
  • Strategic Account Management Association Certification (SAMA) - category
  • Salesforce
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • First Aid/CPR Certified
  • ServSafe

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