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Skills

  • Strategic planning and execution
  • Process automation
  • Vendor management
  • Documentation and compliance standards
  • Business operations
  • Risk mitigation strategies
  • Client onboarding and account maintenance
  • Customer relationship management (CRM) systems
  • Change Management
  • Cross-functional team leadership

Work Experiences

  • Achieved results within 2020.
  • Achieved a $18 increase in cost savings.
  • Achieved a 52% increase in employee engagement scores.
  • Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information.
  • Achieved a successful go-live in several months.
  • Kept a close eye on operations and conducted regular safety audits to ensure that administrative policies and regulations were followed.
  • Achieved initiative objectives.
  • Collaborated with external partners.
  • Collaborated with engineering and operations.
  • Oversaw the delivery of process project by category team, which resulted in method.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in strategic planning and performance reporting backed up by Transportation training.
  • Decreased recurring issues by 71%.
  • Customer service and administration are two areas in which she excels.
  • Boosted project documentation accuracy.
  • Delivered key operational and business transformation projects, influencing a 23% process improvement using Agile practices and consistent KPI tracking.
  • Aligned client objectives with internal capabilities.
  • Implemented cost-cutting initiatives that reduced Summit Group's transportation spending by 14% in 2023.
  • Consistently improved operational efficiency.
  • Award-winning project leader.

Accomplishments

  • Converted manual processes into automated workflows, resulting in an increase of 19% in operational efficiency.
  • Resolved escalated client issues through effective communication and negotiation, achieving a client retention rate improvement of 31%.
  • Deployed project management tools, improving project tracking visibility and reducing reporting overhead by 72%.
  • Directed daily stand-up meetings for 16-person team, ensuring project alignment across development, QA, and operations.
  • Engaged key project stakeholders in planning phases, reducing last-minute changes by 38% and improving scope clarity.
  • Collaborated with technical teams to implement safeguards that decreased system outages by 63%, improving client uptime.
  • Collaborated with team of 3 in the development of program.
  • Collaborated with stakeholders to align project objectives, reducing scope creep by 34% and enhancing project timelines.
  • Led training sessions on delivery methodologies that improved team efficiency by 37% and decreased project lead times.
  • Coordinated product deployment strategies that ensured a 18% reduction in customer service escalation rates post-launch.

Affiliations

  • National Association of Social Workers
  • CIO Executive Council
  • British Computer Society (BCS)
  • Certified Information Security Manager (CISM)
  • Scaled Agile Framework (SAFe) Certification Holder
  • Society of Women Engineers
  • Institute for the Management of Information Systems (IMIS)
  • IT Service Management Forum (itSMF)
  • International Project Management Association (IPMA)
  • George Washington University School of Business – Project Management Program

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified DevOps Leader (DOL), DevOps Institute, 2015
  • Harvard Online Certificate in Leadership Principles, 2016
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Diploma in Project, Program & Portfolio Management (P3M), Northwind, 2024
  • Certified Enterprise Coach (CEC), Meridian, 2019
  • Certified Information Systems Security Professional (CISSP®) – 2019
  • Certified ScrumMaster (CSM) - Beacon Labs
  • Project Management Professional (PMP) 2016, Austin

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