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Skills

  • Business operations
  • Agile methodology
  • Data visualization (e.g., Asana, QuickBooks)
  • Operational improvement
  • Process mapping and reengineering
  • Contract negotiation
  • Process improvement
  • Metric equipment
  • Customer journey mapping
  • Problem resolution

Work Experiences

  • Analyzed customer-facing processes and optimized workflows, reducing response time by 2% across customer success.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 57% reduction in project turnaround time.
  • Applied Lean Six Sigma principles.
  • Worked with business leaders in the areas of quality assurance, vendor management, and strategic planning.
  • Looked at a variety of organizational systems to see if there were any issues with workflow, communication, or resource utilization.
  • Achieved a 60% reduction in revision requests.
  • Investigated and conducted research in vendor management, workflow optimization, and performance reporting.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Applied Lean Six Sigma principles to analyze and improve existing processes, resulting in 76% waste reduction and operational cost savings.

Summaries

  • Achieved cost reductions of 56%.
  • Analyzed and re-configured customer-facing processes.
  • Top-notch administrator with a well-organized and financially savvy approach.
  • Clear understanding of team leadership and data analysis as well as project management training.
  • Framework Management Analyst with extensive experience in financial, business development, and operations.
  • Achieves operational targets.
  • Analytically minded professional with expertise in performance metrics, market research, and advanced data analysis tools, delivering actionable insights that contribute to program.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Benefited 12 employees over the past year.
  • Achieved consistent financial targets.

Accomplishments

  • Collaborated with team of 5 in the development of procedure.
  • Facilitated the successful planning and execution of a company-wide data integration project, reducing data siloes and inconsistencies by 27%.
  • Resolved product issue through consumer testing.
  • Presented actionable insights to senior leadership from data analysis on framework, leading to a 56% increase in budget optimization.
  • Established vendor performance analytics, improving accountability and reducing operational bottlenecks by 32%.
  • Improved company-wide transparency on project statuses by implementing a live-updated digital dashboard, reducing time-to-report by 42%.
  • Reduced project costs by $104,000 through contract renegotiations with external vendors.
  • Developed and implemented a performance monitoring dashboard that resulted in a 85% improvement in overall reporting accuracy.
  • Identified and mitigated vendor-related risks in a new procurement effort, reducing regulatory non-compliance violations by 67%.
  • Assessed team performance metrics and made recommendations, resulting in a 64% improvement in efficiency across multiple departments.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • National Academy of Public Administration (NAPA)
  • Association for Budgeting and Financial Management (ABFM)
  • Agile Alliance
  • International Council of Nurses
  • American Evaluation Association (AEA)
  • Scrum Alliance
  • Project Management Institute (PMI)
  • Association for Public Policy Analysis and Management (APPAM)

Certifications

  • Lean Six Sigma Green Belt Certification
  • Contracting Officer's Representative (COR) Certification - standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Project Management Professional (PMP) - Project Management Institute
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Business Process Management (BPM) Certification - Summit Group
  • Certified Associate in Project Management (CAPM) – Project Management Institute

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