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Skills

  • Advanced report writing
  • Crime prevention strategies
  • CPR and First Aid certification
  • Active Surveillance Using QuickBooks
  • Post-incident analysis
  • Team leadership and supervision
  • Organization
  • First Aid/CPR
  • Security Training and Development
  • Budgets

Work Experiences

  • Conducted focused patrols during late-night operations.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Oversaw the delivery of standard project by initiative team, which resulted in metric.
  • Assisted law enforcement in investigations.
  • Achieved a 51% drop in criminal activities.
  • Addressed security protocol weaknesses.
  • Achieved a 55% reduction in unauthorized behaviors.
  • Achieved 78% increase in positive customer feedback surveys.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed incident trends using Microsoft Excel and proposed countermeasures that resulted in a 27% reduction in recurring incidents.

Summaries

  • Coordinated evacuations.
  • Transit Security Officer with 9 years of successful budget management and team leadership experience.
  • Contributed to zero transportation security violations.
  • Achieved results through effective training.
  • Transit Security Officer is a multi-talented Transit Security Officer who is consistently rewarded for planning and operational improvements.
  • Strengths in quality assurance and stakeholder engagement backed up by Miscellaneous training.
  • Conducted diligent risk assessments.
  • Achieved a 78% drop in financial losses from fare evasion.
  • Costs were consistently reduced while profits were increased.
  • Contributed to increased transit safety.

Accomplishments

  • Successfully mediated conflicts involving fare disputes, reducing incidents of verbal and physical altercations by 50%.
  • Facilitated interdepartmental collaboration on a new access control system, leading to a 32% improvement in preventing unauthorized access.
  • Collaborated with law enforcement to initiate 7 sting operations against recurrent shoplifting and vandalism problems, leading to a significant drop in station-related crime.
  • Implemented a dynamic patrol schedule across high-traffic stations, decreasing reported incidents of vandalism by 26% within the past year.
  • Collaborated with local law enforcement to apprehend 7 individuals involved in fare evasion, contributing to a 15% reduction in commuter complaints.
  • Successfully identified and reported 9 hazardous material threats, mitigating risks and ensuring passenger safety.
  • Monitored access control systems using Salesforce, identifying and neutralizing potential breaches before they escalated.
  • Reduced station vandalism by 74% through implementation of strategic patrols and CCTV monitoring.
  • Performed 15 hazard inspections and initiated corrective actions that reduced station safety violations by 55%.
  • Improved detection and reporting accuracy of fare evasion cases, leading to a total financial recovery of $27,000 in lost revenue within 18 months.

Affiliations

  • Transit Safety and Security Program (TSSP)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • National Crime Prevention Association (NCPA)
  • National Incident Management System (NIMS) Training Series
  • Toastmasters
  • International Association for Counterterrorism & Security Professionals (IACSP)
  • National Tactical Officers Association (NTOA)
  • National Sheriffs' Association (NSA)
  • Project Management Institute

Certifications

  • ICS-100 Introduction to Incident Command System by FEMA
  • Certified Infrastructure Resilience Professional (CIRP)
  • Advanced Surveillance Techniques Certification by Lakeside Partners
  • Certified Security Professional (CSP)
  • Certified Physical Security Professional (PSP) by ASIS International
  • Certified in Transient Security Management
  • Certified Crisis Management Professional (CCMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Anti-Terrorism Specialist (CATS)
  • Apple Certified Associate (ACA)

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