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Skills

  • Staff management
  • Wellness services
  • Medication dispensing
  • Performance metrics and statistical analysis
  • Patient education and engagement
  • Patient education and counseling
  • Hiring and recruitment
  • Immunizations
  • Medical terminology and coding expertise
  • Healthy meal preparation

Work Experiences

  • Achieved results over 6 months.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Balanced immediate needs with long-term care objectives.
  • Achieved a 70% reduction in relapse.
  • Decreased readmission rates by 61%.
  • Coordinated multidisciplinary care plans for patients.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.

Summaries

  • Entry-level Pharmacy Manager with exceptional workflow optimization and performance reporting knowledge.
  • Case Manager with a strong background in Medicaid and Medicare policies, helping patients navigate complex reimbursement systems while ensuring optimum care delivery.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Achieved a 31% reduction in patient length of stay.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 32% reduction in documentation errors.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved a 44% reduction in hospital readmissions.
  • Achieved a 21% reduction in care plan approval delays.

Accomplishments

  • Led a pilot program for readmission prevention resulting in a 65% reduction over two years.
  • Led patient education initiatives on post-discharge care that resulted in a 73% increase in patient adherence to treatment programs.
  • Implemented evidence-based interventions resulting in a 37% decrease in emergency room visits for patients with chronic conditions.
  • Mentored new case managers, contributing to a 66% reduction in training time, while improving case resolution times.
  • Provided case management for mental health patients, successfully reducing hospital stay length by 5 days per case.
  • Managed a caseload of 5 high-risk patients, decreasing readmission rates by 18% through personalized care plans and follow-up.
  • Educated patients on available community resources, improving long-term health outcomes by connecting 22% to sustainable support systems.
  • Built a network of support service providers, increasing patient access to community health resources by 56% over one year.
  • Worked with home care providers to streamline post-discharge care processes, reducing delays in patient home setups by the past year.
  • Monitored and reported on patient rehabilitation progress, contributing to a 25% faster recovery for post-surgical cases.

Affiliations

  • State Advocacy Groups for Social Workers procedure
  • Toastmasters
  • American Nurses Association (ANA)
  • American Medical Informatics Association
  • National Association of Healthcare Advocates (NAHAC)
  • American Case Management Association (ACMA)
  • National Council on Alcoholism and Drug Dependence (NCADD)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • National Association of Social Workers

Certifications

  • Certified Advanced Social Work Case Manager (C-ASWCM) by the National Association of Social Workers (NASW)
  • Certified Nursing Assistant (CNA) License by procedure
  • CompTIA Network+
  • Post-Acute Care Certification by Brightline
  • Certified Addictions Registered Nurse (CARN) by the Addictions Nurses Certification Board (ANCB)
  • Advanced Case Management Certificate by framework
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Mental Health First Aid Certification by the National Council for Behavioral Health
  • Certified Population Health Data Analyst (CHDA) by the American Health Information Management Association (AHIMA)

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