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Skills

  • Certified in 10-key
  • Customer service-oriented
  • Excellent planner and coordinator
  • Transcription and dictation
  • Filing assistance
  • Faxing paperwork
  • Ability to catch errors
  • 15 WPM typing speed
  • Legal document preparation
  • Classroom supplies ordering

Work Experiences

  • Answered 5 calls per the past year to help customers with their questions and concerns.
  • Kept track of current employees and informed them of internal opportunities.
  • Converted physical files to digital records by scanning them.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Safeguarded data by performing database backups.
  • Provided training to 18 team members both in-person and remotely.
  • Gathered data and documents from sources that had previously been entered into the system.
  • Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
  • Solved framework issues, improved operations, and provided excellent customer service.

Summaries

  • Deadline-driven
  • Professional business writing, bookkeeping, and team leadership experience.
  • QuickBooks and HubSpot are examples of comprehensive word processors with experience with Microsoft Office and data programs.
  • Pragmatic
  • Articulate
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Driven Office Automation Clerk is proud to offer new Miscellaneous team 6 years of stakeholder engagement and risk assessment proficiencies.
  • Accurate and efficient at managing travel arrangements, file storage, and office functions.
  • Innovative
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.

Accomplishments

  • Earned “Innovation Award” in 2020.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 18.
  • Accomplished metric through system.
  • Developed an automated system for proofreading and document completion checks, ensuring 68% document accuracy before submission.
  • Updated and maintained company database to reflect current and accurate client records for more than 4 accounts.
  • Facilitated the migration to a cloud-based document management system, ensuring seamless access for 11 employees and reducing storage costs by $14.
  • Resolved product issue through consumer testing.

Affiliations

  • American Marketing Association
  • Certified Legal Document Preparer, ITIL
  • Word Processing Experts Association
  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI)
  • National Association of Social Workers
  • Regional Professional Writers Guild Raleigh
  • American Society of Journalists and Authors (ASJA)
  • National Federation for Paralegal Associations (NFPA)
  • Association of Professional Document Writers

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified SharePoint User for Document Collaboration Ironclad Systems
  • Certified Adobe Acrobat Professional
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Word Processor (CPWP)
  • Certified Information Security Manager (CISM) for Document Handling
  • Project Management Professional (PMP)
  • Google Drive Certification Summit Group - Advanced Documentation Tools
  • Certified Document Specialist (CDS)

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