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Skills

  • Contract agreement preparation
  • Proficient in Salesforce
  • Time management skills
  • Restocking supplies
  • Client-focused
  • Customer and client relations
  • Technical support
  • Executive presentation development
  • 8 WPM typing speed
  • Employee timesheet processing

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • System helped me achieve $16,000.
  • Planned client service schedules for up to 12 employees on a weekly basis.
  • Created documents and presentations to assist senior executives in making business decisions.
  • Inbound phone calls, mail, and faxes were managed and directed appropriately by me.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Assisted Administrative Specialist by managing personal documents, organizing calendars, and preparing meeting collateral.
  • Scanned all of the documents and entered them into the initiative records management system.
  • Greeted customers and visitors in person as well as over the phone.

Summaries

  • With 18 years of experience as Administrative Specialist in Raleigh, I am organized and hardworking.
  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • Astute Administrative Assistant focused on streamlining processes in order to improve retrieval and storage procedures, reduce physical storage requirements, and ensure data security.
  • Administrative Specialist is a dependable and enthusiastic Administrative Specialist with 13 years of front desk management experience.
  • Using Six Sigma competencies and 17 years of excellence in standard settings.
  • Committed to implementing administrative systems, procedures, and policies in order to provide efficient office services.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • SAP and Jira experts.
  • Administrative Specialist is a skilled Administrative Specialist who can train new administrative professionals, support program needs, and manage projects with little supervision.

Accomplishments

  • Reporting : Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity by 10%.
  • Completed
  • Determined
  • Assisted
  • Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Liaised
  • Prepared
  • Planning: Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Recommended
  • Advised

Affiliations

  • American Management Association (AMA)
  • Global Administrative Taskforce Network
  • Project Management Institute
  • National Association of Meeting Planners
  • Human Resources Association Austin
  • Lions Club
  • Digital Communication and Collaboration Specialists Association
  • National Association of Executive Assistants (NAEA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals

Certifications

  • Certified Event Planning Professional (CEPP) by Brightline
  • Certified Business Analysis Professional (CBAP)
  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Professional Administrative Certification of Excellence (PACE) by American Society of Administrative Professionals
  • Certified Office Manager (COM) by Institute of Certified Professional Managers
  • Certified Protection Officer (CPO)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce

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