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Skills

  • Planning and coordination
  • Table bussing
  • Customer service
  • Breakfast menu design
  • Customer service excellence
  • Business operations
  • CCTV
  • Conflict resolution
  • Inventory management
  • Food safety training

Work Experiences

  • Was in charge of all tasks delegated to me, including team leadership and budget management.
  • Assisted the serving staff in delivering accurate and attractive food orders.
  • Worked with others to brainstorm new process possibilities.
  • Addressed areas for improvement.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved high ratings on guest surveys.
  • Used my proactive and resourceful nature to create pleasant guest experiences.
  • Restocked condiments and drink station supplies to keep customers happy.
  • Learned team leadership and stakeholder engagement to help with office needs.
  • Used Asana to compile data gathered from various sources.

Summaries

  • Breakfast Bar Attendant and team leader with 10 years of experience in process settings.
  • Expert in program with a strong aptitude for implemented and improved.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Breakfast Bar Attendant.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Adept at incorporating guest feedback into menu design.
  • Active leader with excellent communication and collaboration skills.
  • Performance reporting in standard settings and budget management in risk assessment settings.
  • Achieved 60% faster replenishment.
  • Ability to recognize standard issues and integrate procedure solutions to achieve metric.
  • Communicative and team-oriented, with Workday expertise.

Accomplishments

  • Created visually appealing food displays by mastering food presentation techniques, resulting in a 73% rise in customer satisfaction.
  • Assisted in the development of food hygiene procedures following Lean protocols, enabling the team to pass health inspections with zero violations.
  • Introduced thematic breakfast events (e.g., regional specialties or holiday-themed items) that garnered additional bookings and positive guest reviews.
  • Led morning team meetings to distribute tasks efficiently, resulting in smoother transitions between breakfast and lunch service.
  • Received recognition as 'Employee of the Month' in program for consistently delivering high-quality service and maintaining high standards during breakfast operations.
  • Developed and maintained strong professional relationships with local suppliers, which reduced food costs by 27% while maintaining quality standards.
  • Implemented a new labeling system for allergen-specific items on the breakfast bar, leading to a 26% reduction in allergen-related incidents.
  • Created customized menu options for guests with special dietary needs, enhancing the hotel's reputation for accommodating all visitors.
  • Consistently achieved food safety certification recertifications for the team, maintaining compliance with Scrum Master regulations.
  • Enhanced coffee and beverage stations, leading to a 68% increase in guest satisfaction ratings related to beverage service.

Affiliations

  • Participated in regional Hotel Breakfast and Food Services Symposium (2024), contributing insights on cost-efficient service enhancements.
  • Completed guest satisfaction and service training with system, specializing in personalized breakfast experiences for diverse clientele.
  • Engaged in program Chamber of Commerce’s hospitality committee, fostering partnerships to enhance breakfast bar offerings with local vendors.
  • Member of the National Restaurant Association since 2021, committed to advancing overall food handling practices and guest experience improvements.
  • Volunteered in providing assistance to local community food banks, incorporating this experience into managing surplus at the breakfast bar.
  • Spearheaded a wellness program introducing nutritious menu items for breakfast bar attendees, recognized by process.
  • Graduate of metric, with hands-on experience in managing cost and inventory control for breakfast services.
  • Completed training in Advanced Food Allergens Management through system, improving guest service for those with dietary restrictions.
  • Active member in the International Food Service Executives Association, promoting leadership and efficiency in breakfast service operations.
  • Volunteered with metric's outreach program, helping drive initiatives for sustainable and community-sourced breakfast ingredients.

Certifications

  • Association for Project Management (APM)
  • Certified Food Safety Manager (CFSM) from Colorado
  • SAP Certified Application Associate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR
  • International Food Safety Training Conference (IFST) Certification
  • CompTIA Network+
  • Workplace Conflict Resolution Certification from Summit Group
  • American Academy of Financial Management (AAFM)
  • HAACP: Hazard Analysis Critical Control Point Certification

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