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Skills

  • Filing
  • Lotus Notes
  • Technologically savvy
  • Data organization
  • Protecting information
  • Professional and polished presentation
  • Bookkeeping
  • Transporting files
  • Process improvement
  • AS/400

Work Experiences

  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Was in charge of supplies, vendors, organization, and upkeep in the office.
  • Created files, reports, and records while maintaining confidentiality.
  • Compiled annual budget recommendations for the end of the fiscal year.
  • Used Workday and survey instruments to collect data for various studies.
  • Used spreadsheets or other database software like Jira and SAP to compile and analyze data.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.
  • Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors.
  • Scanned documents and saved them in a database to keep track of important organizational data.
  • Prepared detailed expense reports and capital expenditure requests.

Summaries

  • Offering 4 years of experience in customer relations management.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Prepared to bring 3 years of experience to Beacon Labs and take on a new and challenging role.
  • Reliable Program Support Assistant seeking to apply 3 years of workflow optimization and client relations experience to the Order Entry Technician position.
  • Order Entry Technician is a skilled Order Entry Technician who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • To add value to the Meridian team, I am well-versed in account management and account inquiry resolution.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as initiative and metric.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.

Accomplishments

  • Standard Trained medical billing staff of 13 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Facilitated accurate data transfer between ERP systems, achieving a 26% increase in data entry accuracy during system migrations.
  • Designed and implemented a new KPI dashboard that displayed real-time order metrics, helping executives improve decision-making and decreasing manual report time by 11 hours.
  • Devised a process for managing priority orders, successfully expediting the delivery of Tableau for key clients by 18 days.
  • Improved vendor communication protocols, effectively reducing delivery delays to key customers by 53% within the Pacific Northwest.
  • Increased overall order processing efficiency by 77% by optimizing the use of order management software and automating repetitive tasks with macros.
  • Improved order accuracy by 50% through the implementation of a multi-step verification process for high-priority customer transactions.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Scheduling: Organized technician schedule for customer jobs.

Affiliations

  • American Society of Safety Professionals
  • Health Industry Distributors Association (HIDA)
  • Society for Technical Communication (STC)
  • Association for Supply Chain Management (APICS)
  • National Healthcareer Association (NHA)
  • Institute for Healthcare Improvement (IHI)
  • International Customer Service Association (ICSA)
  • Lions Club
  • Association of Professional Healthcare Analysts (APHA)
  • Rotary International

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist Certification (Excel)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Project+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • APICS Supply Chain Operations Certification
  • Google Certified Professional Cloud Architect

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