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Skills

  • Inventory control
  • Meeting planning
  • Time and labor control
  • Operational improvement
  • Professional and polished presentation
  • Lotus Notes
  • Microsoft Office Suite
  • Spreadsheets
  • Routing correspondence
  • Data organization

Work Experiences

  • Used advanced Excel spreadsheet functions to create monthly initiative reports.
  • Greeted customers and visitors in person as well as over the phone.
  • Planned client service schedules for up to 16 employees on a weekly basis.
  • Communicated with clients and gathered data to assist executives and increase office productivity.
  • Wrote business documents such as standard, procedure, and metric that were clear and professional.
  • Assisted Order Entry Technician by managing personal documents, organizing calendars, and preparing meeting collateral.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Reviewed and updated client correspondence files and metric database information to keep accurate records.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Maintained professionalism and respect while greeting and welcoming visitors, vendors, and members of the public to the facility.

Summaries

  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • Data analysis and cross-functional collaboration are tasks that I am uniquely qualified to perform.
  • Expert at quickly and accurately entering and organizing large amounts of data.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Perform over 17 strokes per hour quickly and with low error rates.
  • Customer service skills that are second to none.
  • Order Entry Technician is a meticulous process data entry specialist with 13 years of experience.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Reliable Program Support Assistant seeking to apply 3 years of workflow optimization and client relations experience to the Order Entry Technician position.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as process improvement and strategic planning.

Accomplishments

  • Facilitated accurate data transfer between ERP systems, achieving a 26% increase in data entry accuracy during system migrations.
  • Resolved product issue through consumer testing.
  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Led a cross-departmental project to integrate CRM data into order entry workflows, improving customer follow-up times by 46%.
  • Efficiently managed high-volume order entry while reducing data entry errors using advanced Excel macros, saving 18 hours of manual work weekly.
  • Improved vendor communication protocols, effectively reducing delivery delays to key customers by 53% within the Pacific Northwest.
  • Achieved a 50% reduction in order entry delays by implementing refined inventory management procedures within the backend system.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Trained 16 temporary accounting administrative staff during tax season.
  • Escalated and resolved vendor-related order delays, improving delivery times by 68% through more proactive relationship management.

Affiliations

  • National Association of Inventory Managers (NAIM)
  • International Association of Administrative Professionals
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Health Industry Distributors Association (HIDA)
  • Healthcare Financial Management Association (HFMA)
  • National Retail Federation (NRF)
  • Association for Computing Machinery
  • Institute of Business Forecasting & Planning (IBF)
  • American Management Association (AMA)
  • Rotary International

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Lean Six Sigma Green Belt
  • Certified Logistics Technician
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • SAP Certified Application Associate - Order Management
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Representative (CCSR)

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