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Skills

  • MS Office
  • Compensation/benefits administration
  • Insurance billing
  • Schedule management
  • Goal setting
  • Inventory management
  • Profit and loss accountability
  • Policy/program development
  • Program management
  • Planning and coordination

Work Experiences

  • Hired and mentored the core start-up team, which was tasked with laying out the company's initial policies and procedures.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Was able to secure a contract with standard vendor to supply all category materials and services at a reasonable price.
  • Was in charge of the day-to-day operations of initiative business, which included 5 employees spread across 4 locations.
  • Set departmental performance goals, set sales team timeline targets, and trained new employees.
  • Created reports that included project information and forecasts.
  • Kept track of progress by making plans, budgeting, and calculating results.
  • Attended networking events to build community ties, business relationships, and industry connections.
  • Oversaw the performance and productivity of 10 employees while supervising and leading 2 department managers.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.

Summaries

  • Risk assessment in category settings and risk assessment in budget management settings.
  • Successfully implemented strategic approaches to drive profitability and sales by a highly motivated and driven General Manager.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and metric and category.
  • District Program Officer is a hardworking and dependable District Program Officer who excels at performance reporting and cross-functional collaboration.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • District Program Officer with 5 years of experience in operations management, directing procedure and process daily activities.
  • Successful contract negotiation and process improvement by a focused Operations Manager.
  • Lean certified
  • Expert planner and problem-solver with a track record of business leadership.

Accomplishments

  • Spearheaded initiative to train 5 local volunteers, resulting in a 69% increase in community outreach within three years.
  • Organized large-scale community engagement events, resulting in a 25% participation increase within two years.
  • Developed training programs for 15 district volunteers, sustaining a 48% increase in year-over-year volunteer retention.
  • Developed and led a community needs assessment survey, with 57% participation, guiding future program priorities.
  • Utilized program data analytics to identify gaps in service delivery, driving 82% measurable improvement in effectiveness.
  • Supervised execution of digital systems for tracking program success, reducing reporting errors by 34%.
  • Developed and delivered targeted presentations to 14 community governance groups, increasing program adoption by 74%.
  • Integrated new resource management tools, reducing procurement delays by 61% and increasing service delivery.
  • Successfully implemented a digital tracking system that reduced field report processing time by 51%.
  • Collaborated with local government entities to align project goals, securing stakeholder approval for metric.

Affiliations

  • Member, American Evaluation Association (AEA)
  • Member, Association for Government Relations Professionals
  • Member, American Society for Public Administration (ASPA)
  • Affiliate, National Association of Public and General Employees (NUPGE)
  • Member, Local Governance Digital Transformation Network
  • Certified Participant, Advanced Project Planning and Control by Ironclad Systems
  • Affiliate, Global Forum on Social Inclusion and Program Equity
  • Member, International Public Management Association for Human Resources (IPMA-HR)
  • Co-Chair, Public Health Outreach Task Force Denver
  • Contributor, Community Health Outreach and Advocacy Coalition

Certifications

  • Certification in Program Financial Planning and Budgeting Harbor & Co.
  • CompTIA A+ Technician
  • CompTIA Network+
  • Professional Certificate in Grant Writing and Program Evaluation Summit Group
  • Certified International Project Manager (CIPM) - AAPM
  • Certificate in Program Evaluation for Public Sector Programs method
  • Certification in Stakeholder Communications and Reporting initiative
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Network Associate (CCNA)
  • Certification in Multi-Sector Partnerships and Collaboration Meridian

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