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Skills

  • Business Administration
  • Relationship development
  • MS Office
  • Customer service
  • Event sales
  • Data analysis for post-event reports
  • Event planning and execution
  • Project management
  • Team building
  • Digital marketing

Work Experiences

  • Achieved year-over-year revenue growth of 55% by creating and marketing targeted event packages for corporate clients in 2021.
  • Achieved Employee of the Year for excellence.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created targeted event packages for corporate clients.
  • Coordinated international special events.
  • Conducted site visits.
  • Built and maintained relationships with key vendors.
  • Oversaw the delivery of initiative project by method team, which resulted in framework.
  • Delivered outstanding customer service by resolving client concerns during events, enhancing post-event feedback and retention by 39%.

Summaries

  • Adept at securing prime venue contracts at procedure, resulting in consistently high client satisfaction and repeat bookings.
  • Achieved 60% client satisfaction.
  • Clear understanding of team leadership and client relations as well as risk assessment training.
  • Achieved results in 11 weeks.
  • Adept at promoting events.
  • Special Events Supervisor with 5 years of successful risk assessment and stakeholder engagement experience.
  • Special Events Supervisor with 6 years of experience in developing marketing and events strategies that result in long-term business growth.
  • Achieved 66% customer retention.
  • Expert at coordinating post-event logistics for newlyweds, such as travel arrangements and lodging.
  • Achieved 20% year-over-year revenue growth by developing innovative event packages tailored to corporate clients’ needs.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Boosted event attendance by optimizing marketing strategies and expanding partnerships with local businesses, generating a 5 increase in ticket sales.
  • Designed venue floor plans that maximized space usage while ensuring compliance with safety regulations.
  • Reduced vendor costs by 66% through effective contract negotiation, contributing to a 15 savings in event budgeting.
  • Documented and resolved system which led to method.
  • Reduced event preparation time by 77% after reassessing team protocols and communication workflows.
  • Worked closely with entertainment performers and technical teams to ensure successful coordination during live events.
  • Revised the event communication plan, reducing on-site staff miscommunications by 61% and improving team productivity.
  • Fostered a teamwork approach through consistent training and mentoring, resulting in a 79% improvement in overall event team performance.
  • Managed relationships with 12 partners, vendors, and sponsors, resulting in a 20% increase in event collaboration opportunities.

Affiliations

  • American Society of Safety Professionals
  • Destination Marketing Association International (DMAI)
  • Society of Government Meeting Professionals (SGMP)
  • Incentive Research Foundation (IRF)
  • Event Safety Alliance
  • International Special Events Society (ISES)
  • Event Planners Association (EPA)
  • Event Industry Council (EIC)
  • Lions Club
  • National Business Aviation Association (NBAA)

Certifications

  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Festival and Event Management Certification Meridian
  • Food & Beverage Management Certification Northwind
  • Certified Government Meeting Professional (CGMP)
  • Event Planning and Management Certificate Harbor & Co.
  • First Aid/CPR Certified
  • Certified Hospitality Sales Professional (CHSP)

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