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Skills

  • Team management
  • Staff training and development
  • Regulatory compliance
  • Customer feedback analysis
  • Customer service
  • AV and technical setup management
  • Strategic planning
  • Volunteer management
  • Event sales
  • Creativity in event design

Work Experiences

  • Built collaborative partnerships with local businesses and vendors, expanding event service capacity and increasing local bookings by $10.
  • Was in charge of a 2 person onsite team, which included caterers, audio-visual technicians, and the facility management team.
  • Built and maintained relationships with key vendors.
  • Conducted site visits.
  • Built and maintained relationships with key vendors, securing cost savings of $12 per event through successful contract negotiations.
  • Achieved results in 13 months.
  • Collaborated with marketing and PR teams.
  • Created detailed reports.
  • Designed personalized event packages for high-value clients, generating $2 in additional revenue through upselling.
  • Created targeted event packages for corporate clients.

Summaries

  • Adopted a client-first approach.
  • Collaborative team leader with a history of successfully managing up to 5 vendors per event to deliver on time and under budget.
  • Personal and professional networking have been proven to be effective in growing a business.
  • Achieved 20% year-over-year revenue growth by developing innovative event packages tailored to corporate clients’ needs.
  • Special Events Supervisor with 5 years of successful risk assessment and stakeholder engagement experience.
  • Exceptional at creating marketing strategies to promote venues and event services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adaptable Special Events Supervisor with experience leading international events, increasing logistical efficiency by 61% through strategic planning.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expert at coordinating event logistics and collaborating with sales and marketing teams to achieve booking goals.

Accomplishments

  • Reduced event preparation time by 77% after reassessing team protocols and communication workflows.
  • Enhanced attendee experience by incorporating innovative AV technologies and interactive touchpoints, driving a 64% satisfaction increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved post-event data collection processes, leading to more actionable insights and a 48% increase in customer feedback response rate.
  • Documented and resolved system which led to method.
  • Collaborated with team of 4 in the development of framework.
  • Utilized data analytics to predict event trends, leading to a 84% increase in targeted attendance for procedure.
  • Led virtual event transitions during 2024, increasing online participation by 81% through effective digital marketing and platform enhancements.
  • Fostered a teamwork approach through consistent training and mentoring, resulting in a 79% improvement in overall event team performance.
  • Led on-site staff of 13 ensuring coordination between teams and timely execution of all event components.

Affiliations

  • Destination Marketing Association International (DMAI)
  • Certified Government Meeting Professional (CGMP)
  • Association for Women in Events (AWE)
  • International Association of Exhibitions and Events (IAEE)
  • Freemason
  • Exhibition and Convention Executives Forum (ECEF)
  • Event Planners Association (EPA)
  • Event Industry Council (EIC)
  • Association of Information Technology Professionals
  • International Live Events Association (ILEA)

Certifications

  • Certified Hospitality Sales Professional (CHSP)
  • Risk Management for Events Certification Lakeside Partners
  • Certificate in Hospitality and Tourism Management Meridian
  • Professional in Human Resources (PHR)
  • Certified Exhibition Manager (CEM)
  • Event Planning and Management Certificate Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certified in Exhibition Management (CEM)
  • Certificate in Corporate Event Marketing Harbor & Co.
  • Project Management Professional (PMP)

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