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Skills

  • Training and mentoring
  • Emergency service reduction strategies
  • Client-care provider matching
  • Healthy meal preparation
  • Drug utilization review
  • Modern caregiving technique research
  • Patient counseling
  • Client satisfaction tracking
  • Seasoned in medical clinical procedures
  • Medication dispensing

Work Experiences

  • Adhered to care and respite standards.
  • Conducted emotional support workshops for carers.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Increased patient satisfaction by 13% within the past year.
  • Contributed to a 57% increase in caregiver satisfaction.
  • Authored wellness plans based on individual family needs, contributing to a 44% increase in caregiver and family well-being satisfaction.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Collected, analyzed, and reported data on client outcomes, presenting findings to stakeholders and leading to an 12% funding increase.
  • Achieved results within the past year.
  • Boosted family engagement rates in the respite program.

Summaries

  • Achieved a 23% satisfaction rate.
  • Entry-level Pharmacy Manager with exceptional performance reporting and risk assessment knowledge.
  • Achieved 28% growth in family enrollment.
  • Achieved a 76% satisfaction rating.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved growth within one year.
  • Bringing a successful career history of more than 11 years to the table.
  • A gifted individual who speaks 13 languages fluently.
  • Costs were consistently reduced while profits were increased.
  • Exceptional communicator and proven problem solver.

Accomplishments

  • Realigned staffing schedules based on caregiver skill strengths, reducing program gaps by three years per week.
  • Evaluated over 3 respite care programs across Boston, improving overall quality standards by 85% as measured by post-service reports.
  • Enhanced respite care enrollment rates by 69% after launching targeted family support engagement campaigns.
  • Established new protocols for rotating shifts among caregivers, boosting adaptability and reducing overtime labor costs by $16 in 2024.
  • Collaborated with community partners to increase respite offerings in Atlanta, boosting family enrollment by 59%.
  • Introduced SAP systems to track and analyze family feedback, improving response and follow-up times by 84%.
  • Increased caregiver retention by 19% by boosting engagement through regular professional development workshops.
  • Assessed family and caregiver needs through data-driven consultations, resulting in 59% higher program continuity and satisfaction.
  • Streamlined communication between 9 field staff members and 18 families, improving response times by 57%.
  • Facilitated respite service delivery to 7 families annually, improving overall program efficiency by 62%.

Affiliations

  • National Care Planning Council (NCPC)
  • Toastmasters
  • Certified Respite Services Provider (CRSP) Certification
  • American Public Health Association (APHA)
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Respite Service Providers Professional Association
  • Society of Human Resource Management
  • National Family Caregiver Support Network
  • National Council for Behavioral Health

Certifications

  • Professional Caregiving Certification
  • National Respite Network Training Certificate
  • Certified Eldercare Coordinator (CEC)
  • Certified Care Manager (CCM)
  • Certified Personal Care Assistant (PCA)
  • Certified Public Accountant
  • Caregiver Core Certification (CCC)
  • Certified Respite Care Coordinator (CRCC)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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