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Skills

  • Customer service
  • Sales forecasting
  • Customer feedback analysis
  • Proactive customer engagement
  • Budgets
  • Client trust-building
  • Process improvement
  • Promotional upselling
  • Customer retention strategies
  • Regulatory compliance

Work Experiences

  • Collaborated with the store manager.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Built rapport with customers.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Conducted sales meetings.
  • Collaborated with 3 team members.
  • Kept the standard and category areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Conducted hands-on demonstrations.
  • Collaborated with the management team.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Counter Sales Associate.
  • Ambitious and detail-oriented Counter Sales Associate.
  • Confident Counter Sales Associate skilled in complaint resolution.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Counter Sales Associate is successful in promoting customer loyalty, satisfaction, and purchases.
  • Achieved a 71% uplift in customer satisfaction.
  • Achieved a 44% increase in closed sales.
  • Adaptable Counter Sales Associate.
  • Sells category and process products while keeping up with changing industry trends and customer preferences.
  • Adept at managing inventory levels.

Accomplishments

  • Reduced check-out processing times by 72% through optimized cash register and scanning techniques.
  • Led seasonal product training, ensuring sales team members were knowledgeable in initiative increasing conversion rates by 22% %.
  • Successfully managed inventory levels, reducing shrink by 36% through efficient restocking and management systems.
  • Regularly trained new team members on customer service skills resulting in quicker onboarding processes by an average of 2 days.
  • Managed customer service requests and transactions for over 13 clients per day, maintaining a 46% customer satisfaction rate.
  • Exceeded monthly sales targets by 81% by utilizing upselling techniques and building strong customer rapport.
  • Achieved category in Workday, enhancing specialized product expertise and resulting in higher customer satisfaction.
  • Earned recognition as Employee of the Month in 9 months for achieving a 77% increase in daily sales during promotional events.
  • Led front-end operations during high-traffic events, reducing average customer wait times by 43%.
  • Facilitated the success of promotional events by coordinating with marketing, which led to 2 in incremental sales.

Affiliations

  • International Franchise Association (IFA)
  • International Council of Shopping Centers (ICSC)
  • Retail Management Professionals Association
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Project Management Institute
  • Retail Merchants Association
  • Professional Sales Association
  • Certified Associate in Sales (CAS) through the Sales Management Association
  • Society of Women Engineers

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Visual Merchandising Specialist (CVMS), Northwind, 2018
  • Certified Retail Store Setup Expert (CRSSE) 2022
  • Certified Retail Analytics Professional (CRAP), Harbor & Co., 2018
  • Certified Business Analysis Professional (CBAP)
  • Certified in Retail Management (CRM) Northwind, 2020
  • Certified Inventory Specialist (CIS) - 2018
  • Apple Certified Associate (ACA)
  • Certified Customer Service Professional (CCSP) Brightline 2015

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