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Skills

  • Compliance and safety training
  • Sanitizing understanding
  • Succession planning
  • Operational improvement
  • Customer feedback collection and analysis
  • Problem resolution
  • Kitchen equipment operation and maintenance
  • Equipment maintenance
  • E-Learning Platform Implementation
  • Coaching junior staff for leadership roles

Work Experiences

  • Identified operational flaws and took corrective action to address category and program concerns while also facilitating category.
  • Assessed service quality.
  • Achieved results within 15 months.
  • Aligned materials with corporate policies.
  • Administered a certification program for bar staff.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Conducted customer service simulation exercises to refine employee interactions, resulting in improved upselling rates by 67%.
  • Was in charge of the day-to-day activities of 12 employees in procedure establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Achieved a 69% increase in annual profits.
  • Collaborated with the executive chef to design specialized culinary workshops, improving kitchen staff prep efficiency by 2% and reducing food waste.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Achieved a 72% reduction in guest complaints.
  • Achieved a 52% increase in internal promotions within 2018.
  • Strengths in strategic planning and vendor management backed up by Food and Beverage training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 23% growth in managerial promotions within 2022.
  • Background in cross-functional team initiatives.
  • Restaurant Training Manager is a multi-talented Restaurant Training Manager who is consistently rewarded for planning and operational improvements.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.

Accomplishments

  • Collaborated with team of 12 in the development of standard.
  • Introduced role-playing sessions to train staff, which enhanced guest interaction skills and led to a customer satisfaction increase by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Delivered presentations and learning modules on hospitality and customer experience, resulting in a 60% increase in positive guest feedback.
  • Documented and resolved standard which led to initiative.
  • Performed regular training audits at 4 restaurant locations, maintaining a 16% or higher compliance rate with company training standards.
  • Delivered comprehensive upselling and customer interaction training that helped increase daily revenue by system across 17 locations.
  • Implemented a restaurant-wide mystery shopper program that drove service quality up by 82% within 14 months.
  • Championed employee growth paths by creating personalized learning experiences that reduced developmental gaps by 51%.
  • Tracked and analyzed key performance indicators (KPIs) from staff performance reviews, creating targeted development plans that resulted in 39% reduction in absenteeism.

Affiliations

  • International Society of Food Safety Professionals (ISFSP)
  • Restaurant Manager Leadership Development Program – Portland
  • Society for Hospitality and Foodservice Management (SHFM)
  • American Medical Informatics Association
  • Food Handler Certification – 2018
  • International Association for Food Protection (IAFP)
  • State Restaurant Association – Phoenix
  • Foodservice Consultants Society International (FCSI)
  • National Restaurant Association (NRA)
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • Certified Customer Service Trainer (CCST)
  • Certified Restaurant Professional (CRP) - National Restaurant Association
  • Conflict Resolution in the Workplace Certification
  • Certified Hospitality Educator (CHE)
  • Certificate in Employee Onboarding and Retention Strategies
  • Restaurant Compliance and Regulatory Training Certification
  • Apple Certified Associate (ACA)
  • Certified Professional in Learning and Performance (CPLP)
  • Certified Professional in Talent Development (CPTD)

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