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Skills

  • Customer feedback collection and analysis
  • Customer service
  • Team management
  • Ability to manage high-pressure environments
  • Customer service simulation exercises
  • Employee knowledge retention techniques
  • Sanitizing understanding
  • Kitchen staff coordination
  • Team building
  • Recipes and menu planning

Work Experiences

  • Contributed to a 14% improvement in customer-facing presentation.
  • Achieved results within 15 months.
  • Collaborated with external training consultants to implement diversity and inclusion workshops, boosting employee satisfaction and lowering turnover by 81%.
  • Conducted ongoing skill development sessions.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Achieved a 50% reduction in in-person training time.
  • Analyzed and restructured all training documentation, revising outdated content and improving accessibility across 9 restaurants.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Was in charge of the day-to-day activities of 12 employees in procedure establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Achieved this within 6 months.

Summaries

  • Within Food and Beverage, senior Restaurant Training Manager and outstanding performer in budget management and project management.
  • Committed to improving customer experiences while lowering costs overall.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Restaurant Training Manager with 16 years of experience in process industry who is attentive.
  • Boosted employee satisfaction and retention by 67% annually.
  • Experienced Restaurant Training Manager with a track record of building and motivating strong restaurant teams to assist 13 customers on a daily basis.
  • Adept at utilizing data and feedback.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Restaurant Training Manager with a focus on retention and growth. Developed specialized culinary workshops and e-learning tools for remote teams, increasing knowledge retention rates by 26%. Recognized for innovative training approaches.

Accomplishments

  • Created a standardized training audit procedure, ensuring training compliance at 5 restaurant locations and resulting in 67% consistent performance across teams.
  • Conducted performance evaluations and developed progress tracking tools that improved manager accountability, raising performance metrics by 54%.
  • Implemented a restaurant-wide mystery shopper program that drove service quality up by 82% within 14 months.
  • Increased trainee engagement by creating custom e-learning modules through program, reducing onboarding time by 3 weeks.
  • Led training sessions on conflict resolution and service recovery, reducing customer complaints by 53% over a 17-month period.
  • Integrated customer service metrics into individual performance reviews, enabling a 40% improvement in service quality at Beacon Labs.
  • Implemented interactive team-building exercises during training workshops, improving restaurant staff collaboration scores by 75% at Northwind.
  • Delivered comprehensive upselling and customer interaction training that helped increase daily revenue by system across 17 locations.
  • Transitioned training materials to an online platform via Workday, cutting costs by 25% and improving training completion rates by 49%.
  • Delivered presentations and learning modules on hospitality and customer experience, resulting in a 60% increase in positive guest feedback.

Affiliations

  • American Society for Training & Development (ASTD)
  • Retail and Hospitality Customer Experience Management Forum
  • CPR and First Aid Certification (2017)
  • American Culinary Federation (ACF)
  • Health and Safety in Foodservice Council – Portland
  • Certified Professional in Management (CPM) – Six Sigma
  • Leadership in Energy and Environmental Design (LEED) for Restaurants – Six Sigma
  • American Marketing Association
  • The International Food and Beverage Technology Association (IFBTA)
  • Jaycees

Certifications

  • First Aid/CPR Certified
  • Certified Professional in Talent Development (CPTD)
  • Certified Hospitality Educator (CHE)
  • Certificate in Employee Onboarding and Retention Strategies
  • Certified Restaurant Professional (CRP) - National Restaurant Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Restaurant Compliance and Regulatory Training Certification
  • Customer Service Excellence Certification Lakeside Partners
  • Hospitality and Tourism Management Certification - category
  • SHRM Senior Certified Professional (SHRM-SCP)

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