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Skills

  • Professional referral network
  • Team management
  • Conflict resolution and mediation
  • Organization
  • MS Office
  • Special education
  • Crisis intervention coordination
  • Presentation skills
  • Student records management
  • At-risk student identification

Work Experiences

  • Achieved results in its first year.
  • Advised and mentored over 18 students annually on academic planning, resulting in a 33% increase in student retention.
  • Boosted retention by 82%.
  • Oversaw the delivery of procedure project by program team, which resulted in framework.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 70% increase in student retention.
  • Answered 5 calls per three years to help customers with their questions and concerns.
  • Achieved reduction over several months.
  • Collaborated with faculty to implement early-warning systems.

Summaries

  • Boosted student satisfaction scores by 81% in 2017.
  • Dedicated Class Advisor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Boosted graduation rates by 58% %.
  • Costs were consistently reduced while profits were increased.
  • Boosted graduation rates.
  • Adept in retention strategies.
  • Adept School Counselor with 14 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Ambitious Class Advisor.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.

Accomplishments

  • Successfully advocated for the implementation of initiative to better serve students with disabilities, improving access by 81%.
  • Served as primary advisor for 16 students and tracked their academic performance to ensure timely degree completion.
  • Coordinated the logistics of new student orientation for 9 attendees, earning a Top Performer for exceptional organizational skills.
  • Introduced a campus-wide initiative to better connect at-risk students with campus resources, improving support services usage by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built a resource guide for first-generation students, improving ease of access to support services and reducing dropout rates by 77%.
  • Conducted career readiness workshops, and post-program surveys indicated a 47% increase in student confidence.
  • Applied SAP to streamline appointment scheduling, improving advisor response time by 50%.
  • Led a digital transformation of advising processes by implementing Power BI, increasing advisor efficiency by 45%.
  • Supervised student advisor training programs, reducing onboarding time for new staff by 53%.

Affiliations

  • Served as a Judge for metric – Academic Excellence Contest
  • National Association of Social Workers
  • Panelist for Emerging Trends in Advising Technology at category
  • Member of the Global Community for Academic Advising (GCAA)
  • Leadership role in Graduate Academic Advisors Association (GAAA)
  • National Association of Student Financial Aid Administrators (NASFAA)
  • Committee Member of process Diversity and Inclusion Council
  • Certification in Educational Technology Tools (ServiceNow)
  • Association of American Colleges & Universities (AAC&U)
  • Rotary International

Certifications

  • National Certified Counselor (NCC)
  • User-Centered Design in Academic Advising Certification – SAP
  • FERPA for Higher Education Certificate – Brightline
  • Fundamentals of Multicultural Advising Certificate
  • Academic Advising and Retention Strategies Certification
  • CompTIA A+ Technician
  • Certified Facilitator of Career Development (CFCD)
  • Salesforce
  • Certified Student Affairs Professional (CSAP)
  • ServSafe

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