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Skills

  • Hospital operations
  • Emergency response procedures
  • Relationship development
  • End-of-shift reconciliation
  • Payment processing (cash, debit, credit)
  • Menu memorization
  • Vendor relationship management
  • Customer service excellence
  • Patient care
  • Handling Hazardous Materials

Work Experiences

  • Communicated effectively with customers during busy hours, minimizing wait times and maintaining a positive shopping experience.
  • Collaborated with management on promotional strategies.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Achieved a 54% improvement in customer reviews.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Collaborated with management to implement new promotional strategies, increasing foot traffic by 26% in 16 months.
  • Collected and counted cash drawer totals at the end of shift, ensuring accurate financial records and compliance with cash-handling procedures.

Summaries

  • Boosted monthly sales by $3.
  • Committed to creating positive customer experiences.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Avoided fuel shortages and downtime.
  • Achieved a 23% reduction in accident reports.
  • Collaborative Gas Bar Attendant.
  • Built long-term relationships.
  • Achieved results over 6 months.
  • Dedicated to the success of the team and the company.
  • Achieved 62% improvement in equipment uptime.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Achieved 18% growth in convenience store item sales via effective communication and placement of in-store promotional materials.
  • Optimized fuel dispensing operations during peak hours through effective task prioritization, reducing customer wait times by 17%.
  • Recommended loyalty programs to 14 customers each week, contributing to a 22% increase in repeat business.
  • Guided customers in selecting the best fuel option based on their vehicle requirements, improving product awareness and loyalty.
  • Assisted 17 customers daily by providing fuel services, cleaning windshields, and answering product inquiries to improve customer satisfaction.
  • Reported equipment malfunctions immediately, avoiding costly delays and improving operational efficiency by 78%.
  • Trained 17 new employees on cash-handling procedures and customer service standards, ensuring consistent service quality.
  • Operated cash register for daily transactions up to $17, maintaining 100% accuracy during end-of-shift reconciliation.
  • Implemented a preventative maintenance schedule for critical fuel dispensing equipment, reducing downtime by 10% over three years.

Affiliations

  • Loss Prevention Foundation (Six Sigma)
  • Association for Computing Machinery
  • National Institute for Automotive Service Excellence (ASE)
  • Lions Club
  • Fuel Dispenser Service Association
  • International Parking & Mobility Institute (IPMI)
  • Society of Women Engineers
  • Freemason
  • National Association of Convenience Stores (NACS)
  • ServSafe Certification Training

Certifications

  • Occupational First Aid Certification (OFAC) 2018
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Cash Handling Professional (CCHP) - Vantage
  • Certified Customer Service Professional (CCSP)
  • Basic Incident Command Certification (ICS-100)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Petroleum Service Mechanic (CPSM) 2022
  • Certified Petroleum Equipment Installer (PEI) 2022
  • CompTIA A+ Technician

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