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Skills

  • Appointment setting
  • MS Office
  • Relationship development
  • Physical therapy administration
  • Cross-functional collaboration
  • Business operations
  • Crisis management
  • Operational improvement
  • Team management
  • Regulatory compliance

Work Experiences

  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Was in charge of 6 household employees, contractors, and vendors.
  • Attained a 67% improvement in overall performance.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Directed patients to the restroom, implemented, and spearheaded to assist with bladder and bowel relief.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Balanced work-from-home environments, remote schooling, and healthcare needs.
  • Avoided unnecessary medical complications.
  • Ran errands for customers, including grocery shopping and other essentials.

Summaries

  • Compassionate, with a strong focus on providing outstanding customer service.
  • Personalized Live Assistant is a multi-talented Personalized Live Assistant who is consistently rewarded for planning and operational improvements.
  • Experienced non-medical care provider with 16 years of in-home care experience.
  • Empathetic Care Worker who cultivates a trusting, stimulating, and varied lifestyle for residents through a sensitive and compassionate approach.
  • Friendly and personable, with a keen eye for detail.
  • Offering 2 years of experience in the process of industry.
  • Skilled at keeping track of a client's vitals, light housekeeping, and personal care such as implemented and spearheaded.
  • In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
  • Appointment, medication, and household management training.
  • Strengths in data analysis and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Collaborated with team of 6 in the development of system.
  • Organized and executed multi-leg family vacations for clients with chronic health conditions, ensuring all logistics were in place to minimize health risks.
  • Served as primary liaison between clients and medical specialists, ensuring accurate delivery of patient condition updates and improved care team response times.
  • Led cross-functional collaboration with healthcare teams to proactively identify and address potential health risks for 2 clients, reducing hospitalization rates by 40% over 15 months.
  • Developed a system for tracking critical health metrics for 12 clients, which improved insight into medical conditions and prompted 61% faster interventions.
  • Developed highly detailed nutrition and wellness tracking tools for clients, resulting in improved engagement and a 36% increase in self-reported well-being.
  • Planned and managed multiple concurrent events, achieving a 70% success rate for client social, medical, and recreational engagements.
  • Developed customized nutrition plans in partnership with dietitians for clients with changing dietary restrictions, seeing a measurable 21% improvement in health markers within 4 months.
  • Consistently exceeded performance goals by hitting a 31% client satisfaction rating for personalized living assistance services.
  • Resolved product issue through consumer testing.

Affiliations

  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • National Virtual Staffing Professionals Association (NVSAP)
  • Home Efficiency Consultants Group
  • American Medical Informatics Association
  • National Organization of Professional Organizers
  • Project Management Institute
  • Customer Service Professionals Network (CSPN)
  • Compassionate Care Network
  • American Association of Daily Life Planners

Certifications

  • Certified Schedule Coordinator – method
  • Elder Care Coordinator Certificate – procedure
  • Certified Nutrition Coach – procedure
  • Advanced Care Planning Certification – framework
  • Conflict Resolution and Mediation Certificate – process
  • CompTIA Network+
  • ServSafe
  • First Aid/CPR Certified
  • Certified Personal Trainer (CPT) – National Academy of Sports Medicine (NASM) or program
  • Salesforce

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