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Skills

  • Payroll liabilities
  • Payment processing
  • Team building
  • Invoice generation
  • Relationship development
  • Generally Accepted Accounting Principles (GAAP)
  • Bill payment
  • Accuracy in large-scale payment handling
  • Account adjustments
  • First Aid/CPR

Work Experiences

  • Achieved a 76% issue resolution rate.
  • Achieved this within three years.
  • Assisted in strategy formulation.
  • Addressed payment issues effectively.
  • Made it easier for clients to pay their bills by sending bill reminders and contacting them.
  • Achieved resolution within 18 months.
  • Achieved a 65% reduction in outstanding bills.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 83% improvement in customer satisfaction.
  • Achieved a 53% accuracy rate.

Summaries

  • Proven success in cross-functional collaboration as well as a thorough understanding of system processes.
  • Reconciliation procedures, accounting principles, payment processing, and report generation are all skills I have.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Customer Billing Representative with budget management and workflow optimization abilities.
  • OSHA certified
  • Customer Billing Representative is a driven Customer Billing Representative with extensive experience in transforming business operations.
  • Standard, initiative, and method are all available.
  • Looking forward to taking on a new challenge with a successful team.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Customer Billing Representative.
  • Process improvement and team leadership are two core competencies.

Accomplishments

  • Helped design a new pricing model for Microsoft Excel, which expanded customer payment options and led to a 51% increase in renewal rates.
  • Identified and resolved complex billing issues, reducing outstanding balances by 15% over the course of several months.
  • Awarded Lean in 2017 for excellence in accounts receivable management, enhancing my proficiency in managing large-scale billing operations.
  • Developed and delivered training on billing systems Power BI for a team of 13 representatives, resulting in a 28% reduction in common errors.
  • Monitored high-risk accounts, successfully averting potential losses by proactively offering payment alternatives, reducing revenue leakage by 7.
  • Achieved 55% customer retention rate through the implementation of proactive account monitoring and personalized billing reminders.
  • Forecasted revenue trends by analyzing historical billing data, aiding management in adjusting business strategies to increase profit margins by 47%.
  • Facilitated a 64% reduction in billing cycle times by restructuring the workflow to include automated verification stages, increasing overall efficiency.
  • Improved HubSpot integration for billing operations, reducing system downtime by 40% and allowing for uninterrupted customer billing.
  • Trained a team of 14 new employees on Jira billing systems, improving team efficiency and performance in key metrics by 59%.

Affiliations

  • Active participant in webinars hosted by the Online Billing Systems Group, discussing advancements in billing platforms and tools.
  • Attained the PMP in Billing Systems Management from the International Academy of Accounts, strengthening my process automation expertise.
  • Member of the Customer Success and Billing Strategy Association (CSBSA), an organization focused on seamless client onboarding and efficient billing systems.
  • Affiliated with the Global Association for Customer Relationship Management (GACRM), allowing access to resources for improving customer communication and billing processes.
  • Certified in the Lean offered by the National Association of Credit Management, supporting credit and collections strategies in customer billing.
  • Active membership in the Digital Invoicing and Payment Processing Experts Group, appreciating discussions on new software solutions and automation updates.
  • Enrolled in advanced training sessions offered by the Financial Billing Operations Forum, enhancing expertise in overseeing billing cycles with minimal error.
  • Member of the Financial Customer Management Network (FCMN), dedicated to bridging gaps between customer service and financial accuracy.
  • Affiliated with the International Association of Accounts Receivable Professionals, focusing on best practices for delinquent account recovery.
  • Certified in Automated Billing Solutions through the State Association of Certified Billing Professionals (SACBP), helping implement and manage software systems.

Certifications

  • Certified Billing and Coding Specialist (CBCS) by Vantage
  • ISO 9001 Quality Management Certification relevant to Billing & Invoicing
  • Stripe Certified Billing Professional by procedure
  • Certified Collections Specialist by Harbor & Co.
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • Sage Accounting Certification by process
  • ServSafe
  • Certified Accounts Receivable Specialist (CARS) by program
  • Microsoft Certified Systems Engineer (MCSE)

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