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Skills

  • Extremely organized
  • Project management
  • Special needs travelers
  • Document scanning
  • Conflict resolution
  • Data entry
  • Customer complaint resolution
  • Team oversight
  • Materials preparation
  • Report writing

Work Experiences

  • Achieved 17 consecutive injury-free months.
  • Worked with shipping or freight companies to negotiate and arrange goods transportation.
  • Positioned and towed aircraft from remote airport locations to designated operating areas.
  • Assisted special needs passengers.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Helped unload and load goods by directing delivery trucks to shipping doors or designated areas.
  • Adhered to strict time management protocols to complete aircraft de-icing operations on 13 daily flights during inclement weather.
  • Adhered to strict time management protocols.

Summaries

  • Ramp Agent with experience working in the commercial aviation industry at a large hub airport.
  • Involved in flightline and equipment operations training.
  • Lifts up to 14 pounds while adhering to airline safety procedures.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Individual with 2 years of experience in the aviation industry who is goal-oriented and skilled.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Thinker who is both knowledgeable and critical.
  • Clear understanding of client relations and team leadership as well as budget management training.
  • Commercial airline employee with extensive experience as a ramp agent who is proactive and hardworking.
  • Excellent communicator with excellent time management abilities.

Accomplishments

  • Trained
  • Monitored
  • Assisted in managing ground operations that serviced 12 airports at Phoenix, ensuring fleet readiness and timely departures.
  • Increased
  • Assisted in unloading and sorting cargo with a max weight of 15 lbs per shift, consistently meeting or exceeding tight schedules.
  • Resolved product issue through consumer testing.
  • Completed forklift operations for loading and unloading of heavy cargo standard, contributing to 32% reduction in operation delays.
  • Adopted innovative baggage tracking solutions that reduced lost luggage complaints by 70% over a the past year-month period, enhancing customer satisfaction.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Communicated effectively with pilots and team members via headsets, ensuring smooth takeoff and landing procedures across an average of 15 flights daily.

Affiliations

  • International Air Transport Association (IATA) Certification Program
  • Ground Operations Safety Practitioner (GOS-Certified) – 2019
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Society of Women Engineers
  • Airline Ground Safety Council Consortium
  • Freemason
  • Certified Aircraft Deicing Operations (ADO) Specialist, 2017
  • Ground Handling International (GHI)

Certifications

  • Certified Ramp Handling Manager
  • Certified Baggage Handling System Professional
  • IATA Live Animal Regulations (LAR) Certification
  • Transportation of Dangerous Goods (TDG) Certification
  • OSHA Ramp Safety and Hazard Communication Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Aircraft Ramp Operations Specialist
  • Certified Enviro-Friendly Fuel Systems Manager
  • Cisco Certified Network Associate (CCNA)

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