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Skills

  • Attention to Detail in Compliance Audits
  • Compliance reporting to senior management
  • Appeals processing
  • Customer service
  • Data verification
  • Benchmarking for process improvement
  • Team management
  • Electronic document management systems
  • Communications
  • Negotiation skills for legal settlements

Work Experiences

  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Created a detailed database of over 16 licensed businesses.
  • Consistently earned Employee of the Year for customer service.
  • Achieved results within 2015.
  • Had an excellent attendance record and was always on time for work.
  • Consulted with external auditors.
  • Avoided fines of up to $8.
  • Analyzed regulatory risk.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with metric customers to determine their needs and deliver system service.

Summaries

  • Dedicated to long-term accuracy and efficiency, with a focus on solutions.
  • Licensing Analyst with 18 years of successful strategic planning and data analysis experience.
  • Fantastic at solving problems and verifying budget management data.
  • Clear understanding of strategic planning and process improvement as well as project management training.
  • Accomplished Licensing Analyst with over 3 years of experience in driving process improvements and compliance with industry standards. Successfully implemented workflow changes that reduced redundancies by 47%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted compliance rates by 76% %.
  • Accomplished Licensing Analyst with in-depth experience.
  • Within Miscellaneous, senior Licensing Analyst and outstanding performer in quality assurance and data analysis.
  • Accomplished Licensing Analyst recognized for resolving multiple licensing disputes, avoiding legal fees of up to $6. Strong ability to manage high-profile projects and ensure on-time regulatory approval.

Accomplishments

  • Utilized data analytics to assess departmental performance, identifying crucial process bottlenecks and decreasing overall processing time by 54% in 2015.
  • Initiated and led a cross-functional task force that identified and addressed compliance issues, resulting in 3 successful corrective actions in customer success processes.
  • Decreased turnaround time for application approvals by streamlining workflows through an upgraded online portal, driving a 26% improvement in overall efficiency for finance.
  • Trained and mentored 4 employees on compliance protocols and regulatory interpretations, enhancing team capability and reducing compliance errors by 62%.
  • Led document review processes for accuracy and thoroughness, reducing discrepancies by 39% and delivering flawless filings ahead of regulatory deadlines.
  • Led the development and integration of an automated reminder system for license renewals, increasing timely renewals by 78% in the first 6 months of implementation.
  • Collaborated with stakeholders to improve automated transaction systems, resulting in 47% improvement in licensing application review times.
  • Resolved product issue through consumer testing.
  • Implemented automated renewal documentation processes, reducing missing renewal deadlines by 37% and improving compliance rates across the company.
  • Reduced average license processing times by 15 hours using a combination of database optimization and workflow improvements.

Affiliations

  • Federal Bar Association - Compliance Chapter
  • Project Management Institute (PMI) - Regulatory and Compliance Division
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • National Notary Association (NNA)
  • Association of Records Managers and Administrators (ARMA)
  • Regulatory Affairs Professionals Society (RAPS)
  • National Association of Licensing Supervisors
  • Society of Women Engineers

Certifications

  • Paralegal Certification with a focus in Regulatory Law – Atlanta
  • Certified Internal Auditor (CIA) - 2018
  • Certified Legal Licensing Specialist (CLLS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Lean Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Governance, Risk, and Compliance (GRC) Professional
  • Data Governance Certification by Summit Group
  • International Compliance Association's (ICA) Certification in Regulatory Compliance

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