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Skills

  • Examination scoring
  • Team leadership regulations
  • Compliance training for new agents
  • Supervision
  • Fraud investigation
  • Customer service
  • Database creation for quick audit references
  • First Aid/CPR
  • Electronic document management systems
  • Communications

Work Experiences

  • Consulted with external auditors during reviews to ensure compliance with all local, state, and federal licensing regulations.
  • Analyzed risk factors in QuickBooks licensing applications and introduced new vetting procedures that improved compliance rates by 44%.
  • Avoided costly legal fees of up to $2.
  • Avoided fines of up to $8.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Authored technical guidelines to assist licensing agents in processing applications, decreasing errors by 70% within 2015.
  • Achieved 9 successful corrective actions.
  • Consulted with external auditors.
  • Created and maintained a detailed database of over 11 licensed businesses, enabling quick reference for audits and compliance checks.
  • Collaborated with IT to develop process automation tools.

Summaries

  • Dedicated to long-term accuracy and efficiency, with a focus on solutions.
  • Within Miscellaneous, senior Licensing Analyst and outstanding performer in quality assurance and data analysis.
  • Adept in handling cross-departmental licensing compliance initiatives.
  • Licensing Analyst is a multi-talented Licensing Analyst who is consistently rewarded for planning and operational improvements.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Accomplished Licensing Analyst.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Licensing Analyst with 18 years of successful strategic planning and data analysis experience.
  • Accomplished Licensing Analyst with over 10 years of experience.

Accomplishments

  • Documented and resolved framework which led to method.
  • Led the development and integration of an automated reminder system for license renewals, increasing timely renewals by 78% in the first 6 months of implementation.
  • Executed comprehensive database management for licensed entities, achieving enhanced accuracy and timely processing of applications in accordance with regulatory standards.
  • Spearheaded project to overhaul outdated manual licensing submission processes, achieving a 39% reduction in processing time and decreased application backlog.
  • Advised clients within the Miscellaneous sector on state and federal compliance requirements, effectively preventing potential fines totaling up to $9.
  • Reduced average license processing times by 15 hours using a combination of database optimization and workflow improvements.
  • Initiated streamlined automated license issuing systems, reducing manual data entry by 36% and processing times by 18 days.
  • Trained and mentored 4 employees on compliance protocols and regulatory interpretations, enhancing team capability and reducing compliance errors by 62%.
  • Reviewed and interpreted complex regulatory documents, providing clear, actionable insights to 17 departments ensuring proper adherence to state and local licensing laws.
  • Initiated and led a cross-functional task force that identified and addressed compliance issues, resulting in 3 successful corrective actions in customer success processes.

Affiliations

  • Project Management Institute
  • International Association of Privacy Professionals (IAPP)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Federal Bar Association - Compliance Chapter
  • Association for Computing Machinery
  • Lions Club
  • National Council of State Licensing Officials
  • Toastmasters
  • Association of International Risk Managers (AIRIM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Contract Law Certification – Summit Group
  • Certified Public Accountant
  • Certified ScrumMaster (CSM)
  • Certified AML and Financial Crime Professional (CAMF) – Portland
  • Certified Information Privacy Professional (CIPP) - 2020
  • Lean Six Sigma Green Belt Certification
  • Certified Legal Licensing Specialist (CLLS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Compliance and Ethics Professional (CCEP) - 2019

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