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Skills

  • Pricing tool development
  • Communications
  • Mail handling
  • Data entry
  • Public speaking
  • Extremely organized
  • Budgets
  • Sorting and labeling
  • Project management
  • Cross-functional team leadership

Work Experiences

  • Collaborated with HR to refine benefits administration processes, reducing employee complaints related to benefits mismanagement by 67%.
  • Was in charge of metric costs and quality.
  • Assisted in the preparation of presentations for board meetings, ensuring alignment with company strategies and key performance indicators.
  • Double-checked the data's accuracy and integrity.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Aligned presentations with key performance indicators.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Customer-focused Sales Representative with 16 years of experience solving problems for clients.
  • Analytical Administrative Employee with a strong foundation in data-driven decision-making.
  • Achieved a 45% documentation retrieval improvement rate.
  • Administrative Employee with 2 years of successful quality assurance and vendor management experience.
  • Knowledgable in a variety of design and testing methodologies.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Accelerated project timelines by 74%.
  • Adept at identifying discrepancies.
  • Achieved outstanding operational efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Developed a staff training program that reduced the onboarding process by 7 days and improved employee productivity across departments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw transition to a digital file storage system saving 12 labor hours per week and reducing physical storage costs by 80%.
  • Resolved product issue through consumer testing.
  • Proactively managed maintenance and procurement of office supplies while maintaining cost controls, leading to 40% decrease in overhead expenses.
  • Documented and resolved framework which led to metric.
  • Coordinated complex travel arrangements for multiple department leaders with no errors and cost savings of 42%.
  • Led the implementation of a company-wide employee engagement survey that led to a 59% improvement in feedback related to workplace culture.
  • Reduced staff onboarding time by 10%, through adoption of a new automated onboarding system.
  • Trained new administrative staff on the company's workflow management software, reducing integration time by 16%.

Affiliations

  • Member, National Association of Professional Women (NAPW) - 2019
  • Association of Information Technology Professionals
  • Graduate, Confidentiality & Data Sensitivity Certification (2019, system)
  • Member, USA Office Managers Accreditation Board (Seattle, 2019-Present)
  • Graduate, Certified Administrative Professional (CAP) Exam Study Course (2021)
  • Certified, Data Protection and Compliance for Administrative Staff (ITIL, 2022)
  • Member, National Association of Administrative Professionals (2024)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Toastmasters

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Grant Writing Certification by metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Certified Administrator
  • Certified International Administrative Professional (CIAP) by Ironclad Systems
  • Professional in Human Resources (PHR)
  • Notary Public Certification in Illinois
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Privacy Professional (CIPP) by Ironclad Systems

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