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Skills

  • Invoice generation
  • Client Retention Strategies
  • Effective communication with government officials
  • Team management
  • Planning and coordination
  • Problem resolution
  • Investigative research
  • Communications
  • Government contract negotiation
  • Credit and collections

Work Experiences

  • Adhered to federal and local regulations.
  • Was in charge of 4 client accounts' dispute resolution and reconciliation.
  • Addressed and solved complex issues with product delivery under government standards, recovering $15 in delayed payments.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved this within an 18-month period.
  • Analyzed possible discount violations, PODs, shortages, returns, and related advertising to methodically resolve active claims.
  • Aligned with upcoming budget cycles.
  • Was in charge of all tasks delegated to me, including budget management and team leadership.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Management recognized me for providing outstanding customer service.

Summaries

  • Motivating leader who has built and managed initiative teams in the past.
  • Scrum Master certified
  • Results-oriented Miscellaneous professional with strategic planning, client relations, and project management strengths.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Accounts Receivable Specialist with 13 years of experience in accounting, auditing, and cash management for organizations in the standard sector.
  • Skilled Accounts Receivable Specialist with 6 years of experience in high-volume accounts receivable departments' daily collections.
  • Knowledge of Jira in depth, as well as vendor management and quality assurance abilities.
  • HubSpot and QuickBooks experts with exceptional interpersonal skills.
  • Proven ability to increase workflow efficiency while maintaining high customer service standards.
  • Dedicated Accounts Receivable Specialist with 14 years of credit, collections, and cash application experience.

Accomplishments

  • Managed departmental budget forecasting for government accounts, successfully projecting 9 in revenue growth over 2018.
  • Collaborated with procurement departments to win competitive bids, securing 9 new government contracts and increasing market share by 53% in 2015.
  • Oversaw the management of 6 government accounts, maintaining an on-time delivery rate of 45% for all contracted services.
  • Reduced contract closing time by 12 months through strategic alignment with government procurement schedules and enhanced communication processes.
  • Built and maintained a portfolio of 2 government accounts, consistently achieving or exceeding revenue targets by 9 per year.
  • Expanded territory coverage for the Northeast government accounts, leading to a 70% increase in market penetration within the public sector.
  • Orchestrated high-level government outreach programs, fostering partnerships with 18 agencies which resulted in 3 in new contracts.
  • Successfully met and exceeded contract submission deadlines for government proposals, leading to a 67% increase in awarded contracts.
  • Advised executive leadership on trends within government procurement cycles, enabling timely adjustments in strategy and resulting in 17 in additional revenue.
  • Conducted in-depth market analysis for public sector sales efforts, identifying new competitive advantages that boosted future government contract negotiations by 77%.

Affiliations

  • Member, Council of Governmental Relations initiative
  • Certified Professional Public Buyer (CPPB) 2019 from the Universal Public Procurement Certification Council (UPPCC)
  • Licensed, Series 65 (Uniform Investment Adviser Law Examination) for Financial Management of Government Accounts 2016
  • Active Participant, Government Procurement Professionals Network 2016
  • Participated, Artificial Intelligence for Government Professionals Workshop by method 2022
  • Certified Federal Contracts Manager (CFCM), National Contract Management Association 2020
  • Certified Public Procurement Officer (CPPO) 2017
  • Attendee, Public Procurement Leadership Conference 2023
  • Certified Government Financial Manager (CGFM), Association of Government Accountants 2023
  • Member, American Management Association’s Government Contracts Group method

Certifications

  • Certified Public Accountant (CPA) - Governmental Accounting Specialization
  • Certified International Procurement Professional (CIPP)
  • CompTIA A+ Technician
  • Leadership in Energy and Environmental Design (LEED) AP for Government Projects
  • Leadership in Government Course - Meridian
  • Certified Public Finance Officer (CPFO)
  • Google Certified Professional Cloud Architect
  • Government Procurement Certificate Program - Raleigh
  • Certified Federal Contracts Manager (CFCM)
  • CompTIA Network+

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