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Skills

  • CCTV
  • Billing dispute resolution
  • Invoice generation
  • Credit and collections
  • Project organization
  • Bill processing
  • RFI Scanners
  • Team building
  • Relationship development
  • Security systems

Work Experiences

  • Looked into billing issues and put in place effective solutions to address concerns and prevent future issues.
  • Allowed management to allocate resources more effectively.
  • Achieved a 59% increase in annual government renewals.
  • Achieved this within an 18-month period.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Finished standard of project, which resulted in category.
  • Achieved Top Performer for contract renewal excellence by improving client relations and minimizing churn in multi-million-dollar government accounts.
  • Avoided compliance issues.
  • Aligned with upcoming budget cycles.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Government Account Manager is a hardworking and dependable Government Account Manager who excels at budget management and workflow optimization.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Government Account Manager and team leader with 12 years of experience in initiative settings.
  • Skilled Accounts Receivable Specialist with 6 years of experience in high-volume accounts receivable departments' daily collections.
  • Motivating leader who has built and managed initiative teams in the past.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Resolved complex regulatory issues for government clients by spearheading cross-functional collaborations between legal, product, and compliance teams, minimizing risks and improving client retention by 17%.
  • Advised executive leadership on trends within government procurement cycles, enabling timely adjustments in strategy and resulting in 17 in additional revenue.
  • Monitored and reported on government sales performance, turning insights into action that improved the department's revenue from public sector clients by 16 per quarter.
  • Collaborated with legal and compliance teams to ensure accurate tender submissions and contract proposals, leading to 25% increase in government contract awards.
  • Created detailed government market segmentation models that helped the sales team target federal, state, and local agencies, yielding a 17% rise in new opportunities.
  • Supervised and mentored a team managing an average of 11 national government accounts, achieving 14 in annual revenue while maintaining a 6% client satisfaction rate.
  • Co-developed customized communication plans for government sales funnels, improving stakeholder engagement and increasing close rates by 55%.
  • Developed and executed strategies for tracking government RFP deadlines, improving bid submission times by 8%, resulting in 64% more conversions.
  • Orchestrated high-level government outreach programs, fostering partnerships with 18 agencies which resulted in 3 in new contracts.
  • Led negotiations for multi-year government contracts, which resulted in securing contracts valued at 3, representing a 20% growth within 2019.

Affiliations

  • Member, American Management Association’s Government Contracts Group method
  • Participant, National Government Affairs Conference 2017
  • Member, Federal Market Niche Development Working Group method
  • Alumna, Government Professional Sales Excellence Program (GPSEP) 2019
  • Certified Professional Public Buyer (CPPB) 2019 from the Universal Public Procurement Certification Council (UPPCC)
  • Attendee, International Public Management Association for Human Resources (IPMA-HR) Annual Conference 2021
  • Participated, Artificial Intelligence for Government Professionals Workshop by method 2022
  • Member, National Contract Management Association (NCMA), 2024-Present
  • Certified Federal Contracts Manager (CFCM), National Contract Management Association 2020
  • Panel Speaker, Local Government Advocacy Forum 2019

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Google Certified Professional Cloud Architect - Public Sector Specialization
  • Certified Public Procurement Officer (CPPO)
  • First Aid/CPR
  • American Academy of Financial Management (AAFM)
  • CompTIA A+ Technician

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