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Skills

  • Project management
  • Order delivery practices
  • Organization
  • Operational improvement
  • Kitchen maintenance
  • Customer engagement strategies
  • Food portioning
  • Recipes and menu planning
  • Effective communication
  • Team building

Work Experiences

  • Loaded the dishwasher with china and thoroughly hand-washed the dishes, pans, and utensils to clean up the serving line.
  • Accurately completed end-of-day sales reports.
  • Assisted in organizing and setting up concession stands ahead of large gatherings, ensuring all logistics ran smoothly before event opening.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Reduced customer wait times by operating the customer window and sales register quickly and efficiently.
  • Achieved 64% growth in product variety.
  • Conducted reviews at the start of each shift.
  • Provided excellent customer satisfaction by performing high-quality serving, cleaning, and stocking.
  • Averaged $13 in sales per event.
  • Contributed to a Outstanding Service Award-winning event concession team, recognized for excellence in service and team collaboration.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved zero discrepancies over 15 events.
  • Committed volunteer focused on maximizing revenue growth.
  • Team player who is committed to upholding high service standards.
  • Advanced skills in handling customer requests.
  • Achieved high satisfaction across multiple events.
  • Adept at cash handling and reconciliation.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Analytical thinker with a focus on maximizing revenue, demonstrated through increased sales growth and service optimization strategies.
  • Boosted staff efficiency by 40%.

Accomplishments

  • Introduced mobile payment technology to speed up transactions, reducing peak hour lines by an average of 4 minutes.
  • Encouraged team collaboration and problem-solving to effectively manage rush periods, resulting in a smoother service flow and 38% higher throughput.
  • Contributed to event success by anticipating customer demand and using pre-sales data to stock key items.
  • Optimized supply replenishment schedules to prevent shortages during high volume periods, which resulted in consistent product availability.
  • Implemented new waste-reduction practices within the concession stand, decreasing overall food waste by 29%.
  • Promoted flavor or size upgrades during service, successfully leading to increased average transaction sizes and boosting overall revenue by 17%.
  • Collaborated with team of 7 in the development of framework.
  • Trained new volunteers in concessions operations, improving first-day service standards and reducing onboarding time by 54% days.
  • Created shift schedules for volunteers, ensuring optimal coverage during peak hours and lowering labor costs by reducing overstaffing by 59%.
  • Efficiently processed customer orders in a high-pressure environment, maintaining accuracy and speed with a transaction error rate below 47%.

Affiliations

  • Society of Event Organizers and Volunteers
  • Rotary International
  • Charity & Fundraising Network for Seattle
  • Jaycees
  • Hospitality Financial & Technology Professionals (HFTP)
  • Local PTA/PTO Event Volunteer Committees Raleigh
  • Food Safety Professionals Association
  • Retail Inventory Management Certifications Organization
  • Neighborhood Association Fundraising Committee
  • Society of Food Service and Hospitality Volunteers

Certifications

  • Certificate in Food Service Techniques - standard
  • First Aid/CPR Certified
  • ServSafe
  • CompTIA Network+
  • Recognized Volunteer Leadership Certification - category
  • Cisco Certified Network Associate (CCNA)
  • Event Logistics Coordination - program
  • Certificate in Crowd Control and Event Safety - system
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Loss Prevention in Retail & Concessions

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