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Skills

  • POS system use
  • Supplier relationship management
  • Supervision
  • Conflict resolution
  • Ingredient inspection
  • Stocking and replenishing
  • Food arrangement
  • Team building
  • Customer service excellence
  • Recipes and menu planning

Work Experiences

  • Achieved a 50% faster checkout process.
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Contributed to a Outstanding Service Award-winning event concession team, recognized for excellence in service and team collaboration.
  • Loaded the dishwasher with china and thoroughly hand-washed the dishes, pans, and utensils to clean up the serving line.
  • Achieved 64% growth in product variety.
  • Boosted customer satisfaction by 80%.
  • Checked the kitchen equipment and appliances 5 times per week to make sure they were working properly.
  • Promoted products by making recommendations and promoting specials, resulting in a 17% increase in daily sales.
  • Collaborated with event coordinators.
  • Prepared meats, vegetables, and condiments for service using system and process kitchen gadgets.

Summaries

  • Proficient in the use of system and method kitchen equipment.
  • Concession Stand Volunteer is a multi-talented Concession Stand Volunteer who is consistently rewarded for planning and operational improvements.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Adept at cash handling and reconciliation.
  • Costs were consistently reduced while profits were increased.
  • Eager to put my strong food handling skills and aptitude for process improvement to use.
  • Team player who is committed to upholding high service standards.
  • Concession stand leadership experience with a proven ability to handle high-pressure situations, reducing wait times and enhancing overall customer flow.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with local suppliers to expand product offerings, resulting in a 81% increase in product diversity and customer satisfaction.

Accomplishments

  • Negotiated with food suppliers to obtain bulk purchase discounts, cutting product costs by 17%.
  • Set up and organized vendor displays to draw attention to promotional items, causing a 64% increase in sales compared with previous events.
  • Implemented new waste-reduction practices within the concession stand, decreasing overall food waste by 29%.
  • Developed and enforced a post-shift cleanup checklist that ensured compliance with health and safety codes, avoiding penalties in routine inspections.
  • Handled disputes with customers regarding orders or pricing, resolving issues on the spot while maintaining satisfaction scores above 82%.
  • Supported management in creating an end-of-day financial report reconciling cash and card transactions with a 100% balance accuracy rate.
  • Promoted flavor or size upgrades during service, successfully leading to increased average transaction sizes and boosting overall revenue by 17%.
  • Created shift schedules for volunteers, ensuring optimal coverage during peak hours and lowering labor costs by reducing overstaffing by 59%.
  • Trained new volunteers in concessions operations, improving first-day service standards and reducing onboarding time by 54% days.
  • Introduced upselling techniques resulting in a 37% increase in premium product sales.

Affiliations

  • International Council of Nurses
  • Toastmasters
  • Lions Club
  • Project Management Institute
  • Retail Food Group Volunteer Team
  • Association for Volunteer Administration (AVA)
  • International Festival & Event Association (IFEA)
  • Association of Fundraising Professionals (AFP) Membership
  • International Special Events Society (ISES)
  • Society of Food Service and Hospitality Volunteers

Certifications

  • Certificate in Food Service Techniques - standard
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Crowd Control and Event Safety - system
  • Event Planning Certificate – procedure
  • Customer Service Excellence - Certificate (Meridian)
  • SHRM Certified Professional (SHRM-CP)
  • Basic Certificate in Food Hygiene - system
  • Certificate in Loss Prevention in Retail & Concessions
  • Safe Food Handling and Hygiene Practices - Atlanta
  • Certified in Food Protection and Safety - category

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