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Skills

  • Advanced communication skills
  • Crisis intervention
  • Caseload management
  • ER visit reduction strategies
  • Insurance claims processing
  • Care plan development
  • ICD-9 forms
  • Family planning services education
  • Trauma recovery
  • Medication administration

Work Experiences

  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Led a successful 8-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Authorized care packages efficiently.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Authored training materials for case managers.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Recorded details about all therapies, including method and framework to keep patient charts up to date.
  • Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans.

Summaries

  • Achieved measurable improvements in patient outcomes.
  • Achieved results during care transitions over 10 months.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Flexible and adaptable to changing patient needs and conditions.
  • Complex Case Manager with 2 years of experience treating patients and coordinating care with other healthcare professionals.
  • Complex Case Manager with 11 years of successful client relations and quality assurance experience.
  • Accomplished healthcare professional.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.
  • Achieved results over 13 months.
  • Dedicated, hardworking, and experienced metric Registered Nurse with experience in patient care, medication monitoring, and treatment management.

Accomplishments

  • Reduced readmission rates by 45% by creating aftercare plans for high-risk patients and ensuring timely communication between hospitals and home care providers.
  • Managed a caseload of 4 complex patients, addressing psychosocial, medical, and behavioral challenges, contributing to a 30% increase in overall care satisfaction.
  • Implemented a new patient tracking system that streamlined communication among healthcare providers, reducing missed follow-up appointments by 10 cases per week.
  • Worked closely with families and caregivers to develop personalized care plans for patients with chronic conditions, resulting in 45% higher patient engagement.
  • Introduced a new medication reconciliation process that reduced diagnostic errors by 15% and improved patient compliance with prescribed treatments.
  • Secured funding from method to support specialized care for underserved populations, allowing 6 additional patients to receive comprehensive services.
  • Founded a peer support group for patients managing chronic conditions, which achieved a 39% reduction in reported depression and anxiety levels over one year.
  • Led comprehensive assessments of high-risk patients, identifying barriers to care and implementing tailored interventions that reduced hospital admissions by 58% over 18 months.
  • Facilitated ethical decision-making discussions with patients and healthcare teams, ensuring informed consent and culturally appropriate care across diverse patient populations.
  • Monitored and adjusted client care plans regularly, achieving adherence to healthcare protocols at 67% while ensuring cost-effective treatment delivery.

Affiliations

  • Behavioral Health Association of Providers (BHAP)
  • National Alliance on Mental Illness (NAMI)
  • American Marketing Association
  • American Public Health Association (APHA)
  • Toastmasters
  • Freemason
  • Jaycees
  • Lions Club
  • Society of Women Engineers
  • American Nurses Association (ANA)

Certifications

  • CompTIA Network+
  • Certified Document Improvement Practitioner (CDIP) - system
  • Accredited Case Manager (ACM) - process
  • Cisco Certified Network Associate (CCNA)
  • Certification in Healthcare Risk Management (CHRM) - process
  • Fundamentals of Population Health - Meridian
  • Certified Public Accountant (CPA)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Geriatric Care Manager (CGCM) - category
  • Project Management Professional (PMP)

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