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Skills

  • Data-driven decision making
  • Analytical problem solving
  • Relationship development
  • Time management
  • Appointment setting
  • Mail handling
  • Accounting familiarity
  • Database management
  • Crisis management
  • MS Office

Work Experiences

  • Administered daily email correspondence, ensuring timely and accurate responses to both internal and external inquiries across framework.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Conducted exit interviews with graduating students.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Administered daily email correspondence.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Collaborated with Power BI to generate real-time data reports.
  • Coordinated academic exchanges.
  • Analyzed academic performance trends, identifying at-risk students and coordinating intervention strategies to boost retention.

Summaries

  • Accomplished in program coordination.
  • Adept at delivering data-driven recommendations and developing resources such as training handbooks that catered to 12 departments, resulting in standardized practices.
  • Collaborated with external institutions like framework.
  • Catered to 2 departments.
  • Strong work ethic and ability to boost company morale.
  • Achieved a 75% increase in event attendance.
  • Adobe Creative Suite and Power BI are two of my strongest skills.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Costs were consistently reduced while profits were increased.
  • Analytical thinker with experience developing surveys and using student feedback to make informed adjustments that saw engagement rise by 83%.

Accomplishments

  • Acted as a liaison between the department and faculty, successfully addressing 11 inquiries and resolving conflicts in an efficient manner.
  • Improved overall department productivity through optimized training programs for staff and student assistants.
  • Developed and implemented a tracking system for student certification completion, improving reporting accuracy by 30%.
  • Coordinated with financial aid office to streamline scholarships and tuition waivers, reducing processing time by 37%.
  • Managed department communications for over 5 postgraduate programs, increasing clarity and reducing inquiries by 54%.
  • Documented and resolved category which led to program.
  • Facilitated 6 public speaking engagements during graduate orientation, enhancing student understanding of program requirements.
  • Contributed to the development and review of departmental policies, ensuring compliance with institutional regulations.
  • Developed training manuals that aligned program assistant tasks with department objectives, achieving higher efficiency by 41%.
  • Maintained accurate records of graduate student files and reports, streamlining an internal audit that reduced retrieval time by 66%.

Affiliations

  • Member of the Graduate Careers Consortium (GCC), supporting student professional development efforts
  • International Council of Nurses
  • Member of the National Association of Graduate-Professional Students (NAGPS)
  • Rotary International
  • Committee member on standard Graduate Student Engagement Task Force
  • Lions Club
  • Member of the Council for the Advancement of Standards in Higher Education (CAS), focusing on advanced student support services
  • Member of the Higher Education Marketing Association, improving marketing material creation for prospective students
  • Toastmasters
  • Project Management Institute

Certifications

  • Higher Education Policy and Compliance Certification 2024
  • Microsoft Office Specialist (MOS) - Excel 2019
  • Certified Meeting and Event Planner (CMEP) 2021
  • Qualtrics Survey Design and Analytics Certification 2021
  • Research Data Management Certification Salesforce Proficiency, 2020
  • Conflict Resolution for University Professionals Meridian, 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Student Retention Specialist (CSRS) Meridian, 2019
  • Certified Diversity Professional (CDP) - Lakeside Partners, 2022
  • Certified Public Accountant

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