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Skills

  • Regulatory compliance
  • 17 WPM typing speed
  • Academic advising and support
  • Confidentiality and GDPR compliance
  • Team management
  • Process improvement
  • Business operations
  • Interpersonal communication
  • Business Administration
  • Sorting and labeling

Work Experiences

  • Collaborated with ServiceNow to generate real-time data reports, automatically flagging students for academic concerns.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Analyzed academic performance trends.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Collaborated with career services.
  • Authored procedural guides for faculty and staff.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Administered daily email correspondence.

Summaries

  • Adobe Creative Suite and Power BI are two of my strongest skills.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Boosted program applications by 42%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Education and Training, senior Graduate Program Assistant and outstanding performer in strategic planning and budget management.
  • Typing speed of 9 words per minute.
  • Analytical thinker with experience developing surveys and using student feedback to make informed adjustments that saw engagement rise by 83%.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Offering a 14 background as well as exceptional project management and stakeholder engagement abilities.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Education and Training background.

Accomplishments

  • Provided administrative support to logistics, balancing confidential data management with routine student correspondence.
  • Resolved product issue through consumer testing.
  • Acted as a liaison between the department and faculty, successfully addressing 11 inquiries and resolving conflicts in an efficient manner.
  • Developed a system for tracking student progress, which decreased the average response time to student inquiries by 24%.
  • Awarded Excellence Award for exceptional student service support thanks to handling process improvement streamlined across multiple programs.
  • Led peer-mentoring programs, improving overall student retention rates by 67% in 2020.
  • Oversaw logistical arrangements for program-related workshops and seminars, ensuring seamless event execution across Denver.
  • Developed instructional materials and handbooks for orientation sessions attended by over 13 new students annually.
  • Developed and implemented a tracking system for student certification completion, improving reporting accuracy by 30%.
  • Documented and resolved category which led to program.

Affiliations

  • Member of the University Marketing Association, enhancing promotion for open house events
  • Conference presenter at the American Council on Education (ACE) event, focusing on graduate recruitment techniques
  • Participant in the Council of Graduate Departments, focusing on streamlining interdepartmental collaborations
  • Member of the National Association for Campus Activities (NACA), contributing to student engagement events
  • American Medical Informatics Association
  • American Marketing Association
  • Lions Club
  • Association of Information Technology Professionals
  • Member of the National Association of Student Personnel Administrators (NASPA)
  • Active participant in Graduate Student Council, providing representation for finance and interdepartmental initiatives

Certifications

  • Graduate Program Administration Certification Meridian, 2023
  • Certified Meeting and Event Planner (CMEP) 2021
  • Certified in Student Mentoring and Advising Beacon Labs, 2022
  • Certified Research Administrator (CRA) - Meridian, 2023
  • ServSafe
  • Higher Education Policy and Compliance Certification 2024
  • Salesforce
  • Apple Certified Associate (ACA)
  • Conflict Resolution for University Professionals Meridian, 2021
  • Certified Business Analysis Professional (CBAP)

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