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Skills

  • Revenue cycle management
  • Workforce planning
  • Process equipment
  • Accurate payment posting
  • Aging receivables reduction
  • Performance optimization
  • Cash application
  • Payment tracking systems
  • Customer service
  • Relationship development

Work Experiences

  • Collaborated with finance to create dunning letters that drove a 29% rise in timely payments.
  • Had an excellent attendance record and was always on time for work.
  • Assisted Collections Administrators in properly applying customer remittances while working with Collections Administrator.
  • Created workflow automation for dispute resolution inquiries.
  • Applied strong negotiation skills.
  • Developed personalized follow-up plans for key corporate accounts.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Achieved a 24% improvement in delinquency reduction efforts.
  • Complied with the Fair Debt Collection Practices Act.

Summaries

  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Achieved results within two years.
  • Adept at using data analysis.
  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • Accounts Receivable Specialist with 3 years of experience in the accounts receivable function.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a reduction of 31%.
  • Collections Administrator is a multi-talented Collections Administrator who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Collections Administrator with 11 years of successful workflow optimization and stakeholder engagement experience.

Accomplishments

  • Negotiated repayment plans with delinquent accounts, successfully recovering 53% of outstanding balances.
  • Maintained compliance with collection policies and legal regulations, ensuring zero legal discrepancies in 2023.
  • Resolved product issue through consumer testing.
  • Restructured the entire workforce planning process for the collections team, improving productivity by 36%.
  • Prepared and delivered monthly reports, presenting detailed collection performance insights to senior management and ensuring data-driven decisions.
  • Developed multilingual communications for overdue accounts, which fostered clearer communication and increased international clientele recovery by 80%.
  • Led the research and development of a collections forecasting model, improving prediction accuracy by 47%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Overhauled the collections training module, boosting employee competency scores in adherence and collections best-practices by 19%.
  • Supported the digital transformation initiative by integrating a new collections management system, enhancing real-time tracking of client payments.

Affiliations

  • International Association of Commercial Collectors (IACC)
  • National Association of Insurance Commissioners (NAIC) – Financial Regulatory
  • Credit Services Association (CSA)
  • Association for Supply Chain Management (APICS)
  • National Association of Accountants (NAA)
  • Risk Management Association (RMA)
  • Certified Credit Executives (CCE) – NACM certification
  • Lions Club
  • American Medical Informatics Association
  • Jaycees

Certifications

  • Debt Recovery Certification through process
  • Certified Data Privacy Solutions Engineer (CDPSE) by ISACA for Regulatory Compliance
  • Oracle Financials Cloud: Payables Certified Implementation Specialist
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Revenue Cycle Specialist (CRCS) by AAHAM (American Association of Healthcare Administrative Management)
  • Accounts Receivable and Payable Certification by metric
  • Certified Credit Executive (CCE) through the National Association of Credit Management
  • First Aid/CPR Certified
  • Customer Account Management Certification by procedure

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