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Skills

  • Merchandising and Product Placement
  • Process improvement
  • Employee turnover reduction
  • Relationship development
  • Process and procedure development
  • First Aid/CPR
  • Conflict resolution
  • Collaboration with management
  • Employee schedule coordination
  • Sales reporting

Work Experiences

  • 4 team members advanced to higher positions.
  • Coached a 14-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Boosted upsell and cross-sell rates by 50%, contributing to increased average sales per customer.
  • Achieved a 100% compliance rating during 2021's audit.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Educated customers about promotions to increase sales.
  • Achieved a 4% reduction in shrinkage.
  • Achieved an 16% increase in sales.
  • Analyzed daily sales data and adjusted staffing needs in real-time, reducing overtime costs by $4 annually.

Summaries

  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Astute Retail Shift Supervisor who is dedicated to providing excellent customer service and assistance.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved milestone sales growth increases.
  • Costs were consistently reduced while profits were increased.
  • Achieved 71% growth in promotional product sales.
  • Achieved $15 month-over-month growth in sales.
  • Retail Shift Supervisor is a multi-talented Retail Shift Supervisor who is consistently rewarded for planning and operational improvements.
  • Accomplished supervisor with a passion for exceeding performance metrics.

Accomplishments

  • Created performance tracking systems, which enhanced team accountability and tracked monthly KPIs with category% accuracy.
  • Trained 7 new employees in 2016, ensuring all met company standards for cash handling, customer service, and safety procedures.
  • Achieved system benchmarks consistently over 14 months ensuring team performance exceeded expectations.
  • Recognized as Innovation Award recipient for exceeding quarterly sales targets by 71% across the entire location.
  • Led loss prevention audits, identifying and addressing gaps in protocol, which reduced theft incidents by 20%.
  • Led efforts to introduce new customer loyalty programs, increasing repeat customer transactions by 44%.
  • Implemented visual merchandising strategies that improved in-store layout, contributing to a 14% rise in daily transactions.
  • Led cross-functional staff to execute promotions and marketing initiatives, driving 53% growth in targeted product sales.
  • Resolved product issue through consumer testing.
  • Coordinated store promotions with Brightline/standard, boosting sales of promotional items by 77%.

Affiliations

  • Global Association of Customer Service Professionals (GACSP)
  • Retail Industry Leaders Association (RILA)
  • International Council of Shopping Centers (ICSC)
  • Freemason
  • Jaycees
  • American Marketing Association
  • International Warehouse Logistics Association (IWLA)
  • Food Marketing Institute (FMI)
  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certifications

  • Certified Customer Experience Manager (CCEM)
  • Certified Health and Safety Manager (CHSM) for Retail
  • Customer Service Leadership Certification
  • Retail Business Leadership Program Graduate
  • Sales Forecasting and Planning Certification
  • Basic Life Support (BLS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Personnel Management Specialist (CPMS)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)

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