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Skills

  • Familiar with WMS
  • MS Office
  • Interpersonal and written communication
  • Hardware evaluation
  • Process improvement
  • Standard equipment
  • Hazardous Materials Endorsements
  • Product displays
  • Extremely organized
  • Team Leadership

Work Experiences

  • Kept track of sales by entering order data into Microsoft Excel.
  • Went to 10 contracted vendors every day to collect unsold papers and keep records up to date.
  • Oversaw product transitions from the warehouse to the customer's location, including loading and unloading according to specifications.
  • Implemented and spearheaded helped me keep track of my log book.
  • Processed all sales transactions correctly, resulting in high levels of account growth and retention by delivering high-quality deliverables.
  • Was in charge of sorting and assembling newspapers, as well as bagging them for customer delivery.
  • Made a decision.
  • Started it.
  • Gathered and recorded payments from delivery customers, then sent checks to accounts receivable to be processed.
  • Went over the routes and expected delivery times to figure out the best delivery order and anticipate any delays.

Summaries

  • Adaptable, tenacious, and capable project manager with over 15 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Determined sales and marketing professional with 7 years of experience in program industry.
  • Collaborate with commercial lenders to achieve sales targets.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Transportation Logistics Coordinator with extensive experience in transportation management is detail-oriented and well-organized.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Reputation for completing routes despite adverse weather conditions.

Accomplishments

  • Resolved
  • Trained
  • Prepared
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Created
  • Documented and resolved initiative which led to process.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Assisted in ensuring proper end-of-day invoicing and delivery verification for subscriptions using Jira, contributing to a 11 revenue increase for the business.
  • Resolved product issue through consumer testing.
  • Collaborated with team to distribute over 3 copies of program on a tight deadline in category, supporting a high-demand event with zero delays.

Affiliations

  • Association for Motorized and Non-Motorized Deliverers
  • Route Efficiency Engineers Network
  • Honor Society for Transportation and Logistics Management method
  • Association for Sustainable Logistics
  • International Council of Nurses
  • Customer Service Professionals Network: Delivery Sector
  • Toastmasters
  • Society of Human Resource Management
  • Local Newspaper Carriers Club Austin
  • Association for Supply Chain Management (APICS)

Certifications

  • Conflict Resolution in Customer Service Certificate Lakeside Partners – 2016
  • OSHA Basic Safety and Compliance for Delivery Workers (2020)
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • First Aid, CPR, and AED Certified by category (2023)
  • Customer Engagement and Satisfaction Certificate (Meridian, 2023)
  • Certificate in Delivery Incident Prevention (Vantage, 2019)
  • Certified Safe Biking Practices and Road Safety (metric, 2024)
  • Communications and Customer Interactions Certificate by Cedar Works (2019)
  • Customer Service Excellence Certification - Northwind, 2022

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