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Skills

  • Clinical process knowledge
  • Organization
  • Patient care delivery
  • Clinical software upgrades and updates
  • Problem resolution
  • Clinical application customization
  • Cross-functional collaboration
  • Customer service
  • Category equipment
  • Business operations

Work Experiences

  • Collaborated with a multidisciplinary team.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved project milestones the past year ahead of schedule.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Built and maintained strong vendor relationships, leading to early access to process features and 16% cost savings in updates.
  • Achieved a 38% increase in system performance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Administered database upgrades and implemented new features for ServiceNow, resulting in a 76% increase in system reliability.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clinical Informatics Specialist with a focus on leveraging 5 years of outstanding Miscellaneous performance to add value to the Clinical Systems Analyst role.
  • Effectively collaborates with multidisciplinary teams to complete dynamic initiatives and improve health systems and care quality.
  • Aligned upgrades with operational goals and industry standards.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Analytical Clinical Systems Analyst specializing in workflow optimization.
  • Accomplished Clinical Systems Analyst with expertise in database administration, system upgrades, and user feedback integration, resulting in a 19% increase in system utilization and reliability. Known for delivering results with a user-centered approach.
  • Clinical Systems Analyst is a multi-talented Clinical Systems Analyst who is consistently rewarded for planning and operational improvements.
  • Effective and well-organized, with a strong desire to improve patient care and overall efficiency.
  • Clinical Systems Analyst with a strong background in system integration and data migration. Ensured a flawless migration from legacy systems to program, maintaining zero data loss after 18 successful audits.

Accomplishments

  • Developed and implemented a training program for clinical staff on the use of ServiceNow, increasing system adoption by 30% within several months.
  • Resolved product issue through consumer testing.
  • Streamlined clinical workflows through system optimization, resulting in a 67% increase in staff productivity.
  • Worked on the integration of EHR with 18 external systems, enhancing data sharing and accessibility for clinical decision-making.
  • Ensured all interfaces of the clinical systems met compliance standards, leading to the acquisition of the ITIL certification.
  • Managed system upgrades and ensured zero patient data was lost during the transition between metric and system.
  • Documented and resolved process which led to category.
  • Designed and delivered end-user training on new system functionalities, improving user satisfaction scores by 46% points.
  • Analyzed interface requirements and ensured continuous data flow between Tableau and other clinical platforms, enabling seamless patient data access.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Medical Group Management Association (MGMA)
  • Freemason
  • AAMI (Association for the Advancement of Medical Instrumentation)
  • International Council of Nurses
  • National Association of Social Workers
  • National Association of Healthcare Access Management (NAHAM)
  • International Society for Telemedicine and eHealth (ISfTeH)
  • Project Management Institute, Healthcare Special Interest Group (PMI Healthcare SIG)
  • National Institute of Standards and Technology (NIST), Health-IT Working Group
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • Red Hat Certified System Administrator (RHCSA)
  • CompTIA Healthcare IT Technician
  • Lean Six Sigma Green Belt for Healthcare
  • Microsoft Certified Systems Engineer (MCSE)
  • SQL for Data Science Certification from Harbor & Co.
  • Certified Electronic Health Record Specialist (CEHRS)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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