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Skills

  • Customer feedback analysis
  • Budgeting
  • Event logistics coordination
  • Conflict resolution
  • Alcohol and beverage service certifications
  • Exceptional customer service
  • Kitchen staff coordination
  • Customer service
  • Supervision
  • Food plating and presentation

Work Experiences

  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Aligned banquet hall layouts based on event preferences.
  • Bought food and built strong relationships with vendors.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Adhered to special dietary requests and meal preferences.
  • Addressed special requests and discrepancies.
  • Advised guests on beverage pairings.
  • Conceptualized buffet or seated dinner plans.
  • Increased quality assurance by performing frequent line checks.
  • Addressed last-minute guest requests.

Summaries

  • Award-winning On-Call Banquet Server with a customer-centric approach, acknowledged for receiving the Excellence Award for excellence in hospitality and teamwork in 2016.
  • Strengths in team leadership and client relations backed up by Food and Beverage training.
  • On-Call Banquet Server with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adhered to quality standards.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Accomplished Banquet Server.
  • Aligned selections with client menus.
  • Exceptional budget management resulted in a savings of 4% in the past year.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.

Accomplishments

  • Developed and maintained close working relationships with catering staff, promoting teamwork that decreased food-related service errors by 19%.
  • Received recognition for maintaining composure and a positive attitude during high-pressure events, resulting in repeat business from key clients.
  • Mitigated scheduling gaps by spontaneously covering shifts and reallocating tasks, ensuring uninterrupted service during time-sensitive events.
  • Anticipated and fulfilled guest needs proactively, personally ensuring a seamless experience for both hosts and attendees.
  • Utilized feedback mechanisms to improve service delivery, raising service quality ratings by 38% over the past year.
  • Documented and resolved method which led to framework.
  • Improved table service efficiency by 39% through implementation of staff training on timing and communication strategies.
  • Established rapport with clients and vendors, facilitating smooth communication and problem-solving during pre-event planning phases.
  • Coordinated front-of-house activities for high-revenue corporate and personal events, leading to increased customer retention and repeat bookings.
  • Executed detailed table setups in accordance with specific event themes, earning praise for visual aesthetics and attention to detail.

Affiliations

  • Banquet & Catering Certified Professional Association
  • Freemason
  • Jaycees
  • American Reinvestment and Hospitality Association
  • Association for Computing Machinery
  • Professional Server Certification Program, ITIL Year
  • International Council of Nurses
  • Toastmasters
  • Worldchefs - Global Chefs Association
  • American Society of Safety Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Workplace Diversity and Inclusion Training - 2017
  • Event Catering Management Program program
  • ServSafe
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • ServSafe Food Handler Certification
  • CPR/AED Certification for Adult & Child - Brightline

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