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Skills

  • Customer feedback analysis
  • Conflict resolution
  • Procedure equipment
  • Recruitment
  • Effective communication with kitchen staff
  • Food Safety and Hygiene Compliance
  • Communications
  • Organization
  • Safe food handling
  • Budgets

Work Experiences

  • Limited portion sizes and used garnishes to keep food costs down.
  • Assisted in maintaining an inventory of Salesforce, helping reduce unnecessary excess without compromising service quality.
  • Collaborated with catering coordinators.
  • Compiled post-event reports.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Assisted event coordinators with seat maps.
  • Adapted swiftly to last-minute on-site event changes including guest count fluctuations, ultimately delivering a satisfying guest experience.
  • Collaborated with event planners.
  • Increased quality assurance by performing frequent line checks.
  • Assisted in managing front- and back-of-house operations during banquets, ensuring strict compliance with health and safety standards.

Summaries

  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Within Food and Beverage, senior On-Call Banquet Server and outstanding performer in vendor management and strategic planning.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Adept in inventory control.
  • On-Call Banquet Server is a dedicated and hardworking Food and Beverage food service director with 3 years of experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Award-winning On-Call Banquet Server with a customer-centric approach, acknowledged for receiving the Excellence Award for excellence in hospitality and teamwork in 2016.
  • Award-winning On-Call Banquet Server.
  • Kitchen Manager with a passion for working with high-performing teams.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.

Accomplishments

  • Worked closely with catering and kitchen teams to coordinate service timing, reducing average service delays by 6 months%.
  • Handled confidential guest information carefully and professionally, ensuring privacy requests for high-profile individuals were respected.
  • Collaborated with team of 17 in the development of program.
  • Anticipated and fulfilled guest needs proactively, personally ensuring a seamless experience for both hosts and attendees.
  • Documented and resolved method which led to framework.
  • Developed and maintained close working relationships with catering staff, promoting teamwork that decreased food-related service errors by 19%.
  • Regularly collaborated with event planners to tailor buffet selections and seating arrangements to client requirements, boosting client satisfaction.
  • Managed a banquet team of up to 10 staff during high-profile events, ensuring seamless setup and impeccable service throughout.
  • Collaborated with kitchen team to synchronize plated service timing, reducing meal delivery delays by standard per table.
  • Received recognition for maintaining composure and a positive attitude during high-pressure events, resulting in repeat business from key clients.

Affiliations

  • Food Safety Certification - Scrum Master, 2020
  • Association of Information Technology Professionals
  • Certified Hospitality Professional (CHP), 2017
  • Association for Computing Machinery
  • Foodservice Consultants Society International (FCSI)
  • Community Focus Group for Local Banquet Events (Atlanta, 2020)
  • American Society of Safety Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Wine & Spirits Education Trust (WSET) program
  • International Association of Administrative Professionals

Certifications

  • Silver Service Waiter Certification
  • First Aid/CPR Certified
  • Occupational Health and Safety Compliance – Food Handling
  • ServSafe Food Handler Certification
  • Food and Beverages Operational Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic Food Hygiene Certificate Brightline
  • Google Certified Professional Cloud Architect
  • Certificate of Catering and Event Logistics
  • Hospitality and Catering Health and Safety Certification

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