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Skills

  • Filing and data archiving
  • Vendor relationship management
  • Sorting and labeling
  • Writing reports
  • Executive presentations
  • Transcription and dictation
  • Business Administration
  • Customer relations and communications
  • Process improvement
  • Microsoft Office Suite proficiency

Work Experiences

  • Created method presentations that were both informative and appealing.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Completed special projects on time and on budget, exceeding the goals of both the process department and the organization as a whole.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 9 ring.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 7% reduction in the company's travel expenses.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Expert at locating and resolving inconsistencies.
  • Asana expert with exceptional quality assurance and typing abilities.
  • Offering 14 years of experience in customer relations management.
  • Bringing 4 years of outstanding performance in related roles to the table.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • For system, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Team player who is knowledgeable in project management and performance reporting.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Precise and well-organized, with a thorough understanding of metric offices and ServiceNow applications.

Accomplishments

  • Provided administrative support for operations by organizing and maintaining a file system, reducing retrieval times by 62%.
  • Coordinated travel and accommodation logistics, achieving 15% cost savings by negotiating with vendors and identifying lower-cost options.
  • Optimized digital documentation systems, resulting in a 82% reduction in retrieval time for project-critical data.
  • Reviewed and processed 15 purchase orders per week for finance, improving procurement processing time by 63%.
  • Ensured the accuracy and timely distribution of 10 contracts weekly, helping the legal team streamline workflows and reduce backlog.
  • Managed the storage and archiving of legal and financial documents, ensuring compliance with internal audit policies and reduced audit preparation time by program.
  • Updated and maintained personnel records in Power BI with 69% accuracy, contributing to a smooth transition for HR reporting.
  • Monitored supply inventories and re-ordered office supplies proactively, reducing rush orders by 80% and keeping budgets in line.
  • Aided cross-functional teams by managing shared calendars and facilitating 3 project meetings monthly, leading to improved cross-department collaboration.
  • Scheduled and coordinated 9 client meetings per week, ensuring all key stakeholders were informed and prepared.

Affiliations

  • National Association of Professional Women (NAPW)
  • Document Management Professionals of America (DMPA)
  • Jaycees
  • Certified Administrative Professional (CAP) Certification
  • Project Management Institute
  • American Marketing Association
  • National Business Education Association (NBEA)
  • American Payroll Association (APA)
  • Association of Information Technology Professionals
  • Digital Marketing Institute (DMI)

Certifications

  • Certified SharePoint Specialist by Microsoft
  • Google Certified Professional Cloud Architect
  • Microsoft Excel Certification - Expert Level 2018
  • Database Administration Fundamentals Certification (MTA)
  • Certified Administrative Professional (CAP)
  • Lean Six Sigma Green Belt Certification
  • Certified Payroll Professional (CPP)
  • Project Management Professional (PMP)
  • Certified Customer Service Manager (CCSM)
  • Certified Executive Administrative Professional (CEAP)

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