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Skills

  • Business operations
  • Budget preparation
  • Operational improvement
  • Problem resolution
  • Cross-functional team collaboration
  • Budget administration
  • Operational improvements
  • Project management
  • Employee supervision
  • Sale expertise

Work Experiences

  • Followed quality standards and procedures to reduce errors and increase customer satisfaction.
  • Trained, coached, and mentored staff to ensure that the new process program was implemented smoothly.
  • Oversaw all merchandising, replenishment, and inventory decisions to drive growth.
  • Rejected defective products and approved those that were in good working order.
  • Trained 11 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 8% increase in customer satisfaction.
  • Was in charge of product distribution, merchandising, and showcasing.
  • Started deploying a new standard solution for vendor management, which resulted in metric.
  • Drove organizational goals by identifying and solving complex strategy problems in a timely and effective manner.
  • Was in charge of the requirements, gap analysis, training, and development of new programs, as well as their implementation.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.

Summaries

  • Exceptional at spotting flaws and initiating solutions to problems.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Quality Manager is a multi-talented Quality Manager who is consistently rewarded for planning and operational improvements.
  • Individual with over 10 years of experience as a General Manager for initiative organization.
  • With extensive knowledge of Workday use, committed to high standards of product inspections and customer service.

Accomplishments

  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Created and analyzed quality dashboards using key performance metrics, driving a 67% reduction in defect rates.
  • Achieved ITIL accreditation, reinforcing company commitment to process excellence and maintaining long-term customer relationships.
  • Documented and resolved program which led to category.
  • Partnered with engineering and operations teams to implement Process Failure Mode Effects Analysis (PFMEA), averting 4 major potential failure points.
  • Resolved product issue through consumer testing.
  • Mitigated operational risks and achieved certification in 2022 under process, contributing to market expansion.
  • Optimized quality control processes, reducing production lead times by 41% while maintaining adherence to quality standards.
  • Leveraged data-driven decision-making to identify quality issues early, leading to a 53% reduction in non-conformance costs.
  • Successfully launched a quality improvement project that cut inspection times by 56% while maintaining compliance with ISO standards.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute (PMI) - CAPM or PMP Certification 2019
  • Project Management Institute Quality Special Interest Group (SIG)
  • Quality Leadership Forum Presenter at program 2022
  • American Society for Quality (ASQ) - Certified Quality Manager 2017
  • Toastmasters
  • Institute of Industrial and Systems Engineers (IISE) Member 2024
  • Lean Enterprise Institute - Lean Practitioner 2022
  • National Institute of Standards and Technology (NIST) Professional Certification
  • Certified Manager of Quality/Organizational Excellence from American Society for Quality (CMQ/OE) 2022

Certifications

  • Certified Public Accountant
  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Process Improvement Manager (CPIM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Quality Engineer (CQE) from American Society for Quality (ASQ)
  • Expense Control
  • ISO/IEC 17025 Internal Auditor Certification
  • Certified Quality Engineer (CQE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ

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