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Skills

  • Team building
  • Consultative sales for funeral packages
  • State and federal regulatory compliance
  • Attention to detail
  • Client relationship building
  • Inventory control for funeral supplies
  • Chapel and viewing room preparation
  • Floral arrangement coordination
  • Chapel organization
  • Funeral service coordination

Work Experiences

  • Collaborated closely with funeral directors to organize logistics and ensure smooth operations of services, reducing planning time by 35% hours per event.
  • Assisted families in completing legal documents.
  • Collaborated with vendors.
  • Adhered to strict health and safety standards.
  • Assisted in body preparations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a professional ambiance at services consistently.
  • Coordinated catering and lodging arrangements for out-of-town attendees, improving guest service experience by 65% over 2017.
  • Oversaw the delivery of process project by initiative team, which resulted in method.
  • Coordinated lodging arrangements for out-of-town attendees.

Summaries

  • Accomplished Funeral Home Assistant.
  • Aligned set-up with family preferences.
  • Adaptable Funeral Home Assistant skilled at addressing unexpected challenges during funeral services through quick thinking and time management, maintaining smooth operations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Coordinated with clergy or celebrants.
  • Known for doing work that is both compassionate and efficient.
  • Coordinated the delivery of over 8 floral tributes.
  • Costs were consistently reduced while profits were increased.
  • Committed to personalized and respectful services.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Set up and maintained chapel and visitation rooms to ensure cleanliness and attention to detail, contributing to a 34% increase in family satisfaction.
  • Collaborated directly with external vendors to arrange floral, catering, and transportation services, reducing service setup time by 69% minutes per event.
  • Handled and resolved routing issues for funeral processions and escort services, maintaining punctual services and improving client satisfaction.
  • Secured required permits and scheduled external vendors for complex services, ensuring complete compliance with legal guidelines and smooth execution of plans.
  • Resolved product issue through consumer testing.
  • Provided comprehensive grief resource packages, distributed to 18 families per month, ensuring continued support in the days following services.
  • Contributed to community outreach programs promoting pre-planning and funeral services, which increased pre-planned arrangements by 40%.
  • Documented and resolved standard which led to framework.
  • Provided emotional support to grieving families by greeting individuals with empathy and maintaining a calm environment during all funeral proceedings.
  • Supported the administrative team by updating client records, processing payments, and maintaining service schedules using Workday.

Affiliations

  • Professional Association of Funeral Managers – Utilized management skills to simplify daily workflows
  • Project Management Institute
  • Order of the Golden Rule (OGR) – Member, attending annual conventions to enhance service quality
  • Morticians & Funeral Service Providers Network – Contributor to discussions on sustainable practices in funeral services
  • American Society of Safety Professionals
  • International Council of Nurses
  • American Grief and Loss Network – Providing valuable insights on healing and support to clients
  • The International End of Life Doula Association – Completed workshops on supporting families through death
  • Association of Women's Funeral Service Professionals (AWFSP) – Active participant promoting inclusivity in funeral services
  • Certified Crematory Operator (COC) through NFDA – Continuing education and renewal of professional standards

Certifications

  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • AAMI Funeral Directing and Embalming Certification
  • Death Care Management Certificate Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certificate in Funeral Home Management procedure
  • Grief Recovery Certification from Grief Recovery Institute
  • NFDA Arranger Training Certification
  • Certified Public Accountant (CPA)

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