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Skills

  • Telephone etiquette
  • Occupancy turnover preparation
  • Team management
  • Environmentally responsible cleaning solutions
  • Onsite and remote services
  • Operational improvement
  • Problem resolution
  • Client relationship management
  • Monthly deep cleaning scheduling
  • Budgets

Work Experiences

  • Continually audited high-traffic zones for sanitation levels, resulting in a 62% improvement in cleanliness scores based on client feedback.
  • Contributed to a 19% increase in recurring contracts.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Coordinated team efforts.
  • Collaborated with high-end residential clients.
  • Answered 2 calls per one year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Cleaned and sanitized industrial kitchen spaces.
  • Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved occupancy in as little as 14 days.
  • Clear understanding of data analysis and workflow optimization as well as vendor management training.
  • She's especially good at bringing interiors up to showroom standards.
  • Detailing inside and outside of 8 vehicles per three years efficient Detailed Cleaner.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative professional with strong liaison skills.
  • Achieved a 85% decrease in errors.
  • Within Miscellaneous, senior Detailed Cleaner and outstanding performer in stakeholder engagement and quality assurance.
  • Client-service driven cleaner with a firm grasp of industry standards, consistently delivering detail-oriented results across all cleaning assignments.

Accomplishments

  • Effectively managed daily cleaning and sanitation of 18 commercial spaces, meeting strict cleanliness standards set by company protocols.
  • Leveraged advanced carpet cleaning technologies to restore high-traffic commercial areas, extending carpet life by 16 years.
  • Established a green cleaning initiative that decreased chemical cleaning agent use by 54% without compromising hygiene standards.
  • Conducted regular inspections to ensure all cleaning procedures met initiative standards, leading to 4 successful inspections in a one year.
  • Trained and supervised a team of 16 cleaners, improving task completion time by 45% through efficient delegation and technique refinement.
  • Prioritized environmental sustainability by selecting eco-friendly cleaning supplies, reducing chemical waste by 36%.
  • Safely cleaned sensitive lab equipment using non-abrasive, eco-friendly disinfectants, contributing to zero contamination incidents over the past year.
  • Collaborated with facility management to streamline cleaning schedules, increasing resource efficiency by 53% and reducing variance between shifts.
  • Consistently exceeded job performance metrics by maintaining cleaning completion rates of 21% or higher.
  • Earned recognition as Employee of the Month 7 times for outstanding attention to detail and client satisfaction.

Affiliations

  • American Medical Informatics Association
  • Green Cleaning for Health and Wellness Certification 2017
  • International Association of Administrative Professionals
  • Carpet and Rug Institute (CRI) Certified Cleaner
  • Advanced Custodial Care Certificate 2018
  • Certified Professional Cleaner Certificate 2023
  • Global Biorisk Advisory Council (GBAC)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • National Environmental Health Association (NEHA)
  • Jaycees

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Green Cleaning Professional - ISSA and GBAC
  • Bloodborne Pathogens Certification - method - 2022
  • Basic Hazard Communication Program Certification (HazCom 2012 - OSHA)
  • Chemical Safety Certification (For Cleaning Compounds) - OSHA Regulatory Training
  • Advance Spot Removal Technician Certification - IICRC
  • Certified Professional Building Services Manager (PBMS) - Lakeside Partners
  • Certified Disinfection Specialist - ISSA Global Biorisk Advisory Council
  • Lean Six Sigma White Belt in Cleaning Procedures
  • CompTIA Security+

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