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Skills

  • Conflict de-escalation techniques
  • Customer service
  • MS Office
  • Attention to detail
  • Invoice generation
  • Staff training and development
  • Complaint resolution strategies
  • Customer-centric service mindset
  • Menu management and food costing
  • Multitasking in high-pressure environments

Work Experiences

  • Achieved recognition in 2017.
  • Was in charge of all tasks delegated to me, including client relations and cross-functional collaboration.
  • Used the program register system to ring up customer purchases, process payments, and issue receipts.
  • Achieved a 81% increase in efficiency for peak hours.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved a 4 boost in daily sales.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved Innovation Award safety inspection rating in 2024.

Summaries

  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • ServiceNow and Jira experts with exceptional interpersonal skills.
  • Ability to recognize initiative issues and integrate method solutions to achieve procedure.
  • Six Sigma certified
  • Looking forward to taking on a new challenge with a successful team.
  • Achieved a 83% accuracy rate daily.
  • Competent in merchandising, payment processing, and general storehousekeeping.
  • Knowledge of Tableau in depth, as well as process improvement and cross-functional collaboration abilities.
  • Achieved safety rating in 2021.
  • Achieved 37% improvement in staff performance.

Accomplishments

  • Executed high-impact promotional events that contributed to a 29% lift in sales during peak periods by optimizing staff allocation and event logistics.
  • Established a streamlined order management system that reduced processing time by 8 days and enhanced vendor relationships.
  • Led weekly performance reviews for direct reports, highlighting key improvement areas which resulted in a 42% productivity increase.
  • Led a team of 17 during peak season, improving efficiency and turnover rates by 54% while maintaining high customer satisfaction scores.
  • Collaborated with the marketing team to refine in-store promotional design, increasing visibility of key products and driving 75% more sales of featured items.
  • Developed and maintained merchandise display strategies, leading to a 19% increase in customer satisfaction and extended foot traffic engagement.
  • Supervised a team of 14 employees, ensuring timely task completion and a 53% increase in customer satisfaction feedback scores.
  • Proactively managed reorder points for high-demand products, maintaining an 71% in-stock availability for critical items.
  • Negotiated with third-party suppliers to secure discounts, reducing product costs and contributing to an annual savings of 4.
  • Reduced waste and excess inventory through careful monitoring and staff training, cutting inventory shrinkage by 48%.

Affiliations

  • Permanent member of the Conflict Resolution Network (CRN), enhancing skills necessary for efficiently handling escalated consumer complaints 2023.
  • Frequent attendee of industry webinars hosted by system discussing emerging trends in customer satisfaction and floor efficiency best practices 2021.
  • Member of the National Restaurant Association (NRA) advocating for best practices in foodservice management and floor operations 2015.
  • Obtained Barista and Advanced Beverage Management Certification from Beacon Labs, contributing additional value in restaurant turnover improvement and beverage strategies 2022.
  • Received certification in Hospitality Management Essentials from Beacon Labs, highlighting competencies in team coordination, floor management, and safety regulations 2016.
  • Certified professional in Upselling Tactics and Cross-department Collaboration Strategies through CPA 2016.
  • Regular attendee of process, learning from industry experts about improving service flow and efficiency in fast-paced restaurant settings 2024.
  • Participant in local Chamber of Commerce events focused on economic and marketing collaboration to increase business performance 2020.
  • Member of the Health and Safety Executive (HSE) team in Boston, focused on compliance and regulatory adherence for workplace health initiatives 2019.
  • Attended annual floor management leadership conferences organized by Vantage, focusing on staff management and customer service 2017.

Certifications

  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate
  • Food Safety Manager Certification Beacon Labs
  • Alcohol Awareness Certification - Arizona or TIPS metric
  • SHRM Certified Professional (SHRM-CP)
  • Quality Control and Process Improvement Certificate - Meridian
  • Customer Satisfaction and Feedback Analysis Course - Harbor & Co.
  • CompTIA A+ Technician
  • CompTIA Security+
  • TIPS® (Training for Intervention Procedures) Certification – Vantage

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