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Skills

  • Inventory management
  • Cross-department collaboration
  • Conflict de-escalation techniques
  • Inventory tracking and management
  • Menu management and food costing
  • Customer satisfaction management
  • Insurance billing
  • RFI Scanners
  • Staff training and development
  • MS Office

Work Experiences

  • Achieved a 39% boost in kitchen productivity.
  • Was in charge of all tasks delegated to me, including client relations and cross-functional collaboration.
  • Achieved improvement over 2020.
  • Suggested the best merchandise based on the needs and desires of the customer.
  • Observed customer behavior in order to spot security threats and report them to supervisors.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
  • Organized displays and stocked shelves to draw customers' attention to specific items.
  • Achieved a 78% improvement in teamwork.

Summaries

  • Achieved a 83% accuracy rate daily.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.
  • ServiceNow and Jira experts with exceptional interpersonal skills.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Senior Floor Staff Member.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Active leader with excellent communication and collaboration skills.
  • Bringing 9 years of retail experience, including program and system specialty departments, to the table.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Led a team of 17 during peak season, improving efficiency and turnover rates by 54% while maintaining high customer satisfaction scores.
  • Established a streamlined order management system that reduced processing time by 8 days and enhanced vendor relationships.
  • Proactively managed reorder points for high-demand products, maintaining an 71% in-stock availability for critical items.
  • Developed and delivered an advanced customer service training program that resulted in a 16% reduction in negative reviews and a boost in employee morale.
  • Implemented a fast-track customer resolution system, decreasing average handling time by 4 minutes and reducing return visits by 72%.
  • Played a pivotal role in opening a new store location, directing setup and staff organization strategies that resulted in a 48% increase in foot traffic in the first week.
  • Initiated a workflow update project, reducing manual handling time for transactions by 4%, improving checkout efficiency and customer throughput.
  • Supervised a team of 14 employees, ensuring timely task completion and a 53% increase in customer satisfaction feedback scores.
  • Successfully managed multiple promotional campaigns, creating compelling in-store displays that resulted in a 44% increase in impulse purchase sales.
  • Led weekly performance reviews for direct reports, highlighting key improvement areas which resulted in a 42% productivity increase.

Affiliations

  • Contributing author to the Hospitality Management Journal on topics related to improving teamwork and pre-shift briefings 2019.
  • Member of the American Society of Business Management (ASBM), focused on cost-savings measures in operations and budget management 2015.
  • Permanent member of the Conflict Resolution Network (CRN), enhancing skills necessary for efficiently handling escalated consumer complaints 2023.
  • Affiliated with the Event Planners Association (EPA), contributing to orchestrating high-profile events and managing effective staff coordination during large operations 2023.
  • Certified professional in Upselling Tactics and Cross-department Collaboration Strategies through CPA 2016.
  • Received certification in Hospitality Management Essentials from Beacon Labs, highlighting competencies in team coordination, floor management, and safety regulations 2016.
  • Volunteered at the Annual Hospitality Symposium hosted by Cedar Works, representing the team in workshops on guest experience management 2023.
  • Obtained Barista and Advanced Beverage Management Certification from Beacon Labs, contributing additional value in restaurant turnover improvement and beverage strategies 2022.
  • Certified in Time Management for High-Pressure Environments from framework, improving multitasking on restaurant floors 2019.
  • Member of the National Restaurant Association (NRA) advocating for best practices in foodservice management and floor operations 2015.

Certifications

  • Alcohol Awareness Certification - Arizona or TIPS metric
  • Front of House Operations Certificate - Northwind
  • American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR
  • CompTIA A+ Technician
  • First Aid/CPR Certification – American Red Cross
  • Upselling for Profit Certificate - Cedar Works
  • Salesforce

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