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Skills

  • Process improvement
  • Professional conference interpretation
  • Legal document preparation for asylum cases
  • Relationship development
  • Legal terminology accuracy
  • Customer service
  • Organization
  • Preparation of civil service documents in multiple languages
  • Medical terminology expertise
  • Team building

Work Experiences

  • Collaborated with school districts to interpret IEP meetings, ensuring special education programs were tailored to the needs of Hmong-speaking students.
  • Assisted law offices with document translation.
  • Conducted legal interviews.
  • Collaborated with school districts.
  • Conducted in-person and video session interpretations for healthcare telemedicine platforms, increasing accessibility for rural Hmong-speaking patients.
  • Achieved results within the past year.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 20% improvement in healthcare interpretation accuracy.
  • Achieved 95% patient satisfaction in 2016.
  • Assisted defense attorneys by clarifying client statements in Hmong.

Summaries

  • Contributed to $7 in closed deals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished in delivering simultaneous interpretation during high-level conferences, making complex technical discussions accessible to international attendees.
  • Aided 10 Hmong-speaking families in crisis resolution.
  • Achieved results in three years.
  • Consistently improved response times by 33%.
  • Assisted in legal case preparations by interpreting vital documents, improving the success rate of defense cases by 23% through culturally precise communication.
  • Certified interpreter.
  • Collaborated with law enforcement on crucial cases.
  • Clear understanding of performance reporting and risk assessment as well as stakeholder engagement training.

Accomplishments

  • Led a project to translate a comprehensive guide for client relations, reaching 11 Hmong-speaking individuals and increasing resource accessibility by 49%.
  • Translated employment contracts for Ironclad Systems, eliminating legal discrepancies and facilitating the onboarding of Hmong-speaking employees.
  • Completed Scrum Master in professional translation, enhancing translation accuracy and legal document comprehension for law offices.
  • Resolved product issue through consumer testing.
  • Provided courtroom interpretation services for civil and criminal cases involving Hmong-speaking defendants, maintaining 29% accuracy and confidentiality.
  • Supported international humanitarian efforts by translating crucial health and safety guidelines, benefiting 11 displaced Hmong families.
  • Successfully localized 7 marketing campaigns for Hmong-speaking audiences, helping the client increase sales in the Hmong community by 16%.
  • Performed high-stakes simultaneous interpretation during a business negotiation worth $9, contributing to a successful contract signing.
  • Assisted businesses in adapting safety training to Hmong-speaking staff, leading to a 27% reduction in workplace accidents.
  • Completed interpretation and translation for a medical mission in Portland, bridging language barriers for 13 patients requiring critical care.

Affiliations

  • National Association of Judiciary Interpreters and Translators (NAJIT)
  • American Translators Association (ATA)
  • Association of Language Companies (ALC)
  • Society for the Study of Asian and Pacific Languages (SALA)
  • National Language Access Advocates Network (N-LAAN)
  • Association of Multilingual Courts Interpreters (AMCI)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Northern California Interpreters Association (NCIA)

Certifications

  • Google Certified Professional Cloud Architect
  • Program on Interpersonal Communication for Interpreters Certification - Ironclad Systems 2017
  • Collaborative Interpreting in Legal Hearings Certification - Cedar Works 2019
  • CompTIA A+ Technician
  • Certified Court Interpreter – initiative 2015
  • National Board of Certification for Medical Interpreters (NBCMI) - Certified Medical Interpreter (CMI) in Hmong 2019
  • Master Language Interpreter Certificate - 2022 from Summit Group
  • Salesforce
  • Certificate of Language Proficiency Testing - Northwind 2018
  • Certified Public Accountant (CPA)

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