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Skills

  • Remote interpretation proficiency
  • Framework equipment
  • Customer service reduction of response time
  • Healthcare liaison interpretation
  • Simultaneous interpretation during high-pressure legal scenarios
  • Organization
  • Bilingual (Hmong/English fluency)
  • Relationship development
  • Cross-functional team collaboration with legal and healthcare teams
  • Courtroom interpretation for criminal and civil proceedings

Work Experiences

  • Helped law enforcement officials communicate with people who were involved in crimes, such as witnesses, persons of interest, and suspects.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.
  • Accurately conveyed complex legal terminology.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Acted as interpreter during an emergency response scenario, assisting in the safe evacuation and care of 3 Hmong-speaking individuals.
  • Achieved a 20% success rate in case preparation.
  • Assisted defense attorneys by clarifying client statements in Hmong, resulting in 77% increase in defense preparation efficiency.
  • Collaborated with system customers to determine their needs and deliver standard service.
  • Closed a merger deal worth $17.
  • Assisted asylum seekers with documentation and legal interviews, achieving a 68% success rate in case preparation and approval processes.

Summaries

  • Achieved a 20% improvement in healthcare interpretation accuracy.
  • Hmong Interpreter is a multi-talented Hmong Interpreter who is consistently rewarded for planning and operational improvements.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Within Miscellaneous, senior Hmong Interpreter and outstanding performer in budget management and risk assessment.
  • Contributed to a 55% improvement in patient follow-up outcomes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to 12 contract closures.
  • Bringing high-level fluency to cross-cultural communications.
  • Collaborated with multiple stakeholders in legal settings.
  • Bringing in-depth cultural context and idiosyncrasies knowledge.

Accomplishments

  • Partnered with educational institutions to provide interpretation services during parent-teacher conferences, supporting 9 families and improving student outcomes.
  • Improved efficiency of customer response for Hmong language inquiries by reducing turnaround times by 68% through streamlined translation processes.
  • Supported international humanitarian efforts by translating crucial health and safety guidelines, benefiting 11 displaced Hmong families.
  • Completed interpretation and translation for a medical mission in Portland, bridging language barriers for 13 patients requiring critical care.
  • Translated employment contracts for Ironclad Systems, eliminating legal discrepancies and facilitating the onboarding of Hmong-speaking employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided courtroom interpretation services for civil and criminal cases involving Hmong-speaking defendants, maintaining 29% accuracy and confidentiality.
  • Collaborated with a team of professionals to translate training materials into Hmong, reducing employee onboarding time for Hmong-speaking staff by 82%.
  • Reduced miscommunications during legal proceedings by 38% through precise simultaneous interpretation for attorneys and court personnel.
  • Served as the primary interpreter during Miscellaneous training seminars, helping Meridian seamlessly onboard new Hmong-speaking employees.

Affiliations

  • Project Management Institute
  • Northern California Interpreters Association (NCIA)
  • International Association of Professional Translators and Interpreters (IAPTI)
  • Hmong American Partnership (HAP)
  • Registry of Interpreters for the Deaf (RID)
  • International Federation of Translators (FIT)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Academy of Court Interpreters (AACI)
  • Rotary International

Certifications

  • Certified Language Professional (CLP-Hmong) - 2023 by Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Hmong-English Interpretation and Translation Certificate - 2018
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Interpreter (CHI) - 2019 by Certification Commission for Healthcare Interpreters (CCHI)
  • Master Language Interpreter Certificate - 2022 from Summit Group
  • Trauma-Informed Interpreting Certification - Ironclad Systems 2017
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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