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Skills

  • Sage 50 US
  • Employee timesheet processing
  • Office administration
  • Appointment setting
  • Program files maintenance
  • Office management
  • Audit Compliance
  • Writing reports
  • Database administration
  • Expense reporting

Work Experiences

  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Achieved metric.
  • Wrote business documents such as method, category, and metric that were clear and professional.
  • Effectively interacted with Administrative Support Officer and Administrative Support Officer, took detailed notes, and distributed minutes to all attendees in one year meetings.

Summaries

  • Dedicated to keeping track of program data, creating program reports, and process improvement.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Administrative Support Officer with 16 years of experience assisting with initiative program coordination and implementation.
  • Proven track record of updating offices and increasing overall productivity.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and metric.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.

Accomplishments

  • Led an initiative to reduce document archival space by digitizing 6% of legacy files, resulting in a more efficient use of office storage.
  • Coordinated meetings for executive leadership involving 17 attendees, ensuring all necessary materials were prepared and circulated in advance.
  • Coordinated confidential executive communications and business-critical initiatives, contributing to a seamless flow of operations at the leadership level.
  • Contributed to the development and execution of company-wide communication strategies, ensuring consistent messaging across all levels of the organization.
  • Reduced company travel expenses by 68% through careful itinerary planning, negotiated rates, and accurate expense reporting.
  • Reviewed and updated company policies and procedures manuals, ensuring documentation was up to date and compliant with category.
  • Collaborated with team of 15 in the development of program.
  • Assisted in the coordination of leadership conferences involving 9 executives, securing venues, managing registration, and handling event-day logistics.
  • Resolved product issue through consumer testing.
  • Tracked and processed executive expense reports, ensuring alignment with company policies and improving expense reimbursement time by 33%.

Affiliations

  • National Association of Professional Women (NAPW)
  • Certified Information Systems Security Professional (CISSP) – IT Security Liaison
  • Project Management Institute (PMI) - Member since 2024
  • Administrative Support Supervisors Association
  • Project Management Institute
  • American Medical Informatics Association
  • Freemason
  • Event Planners Association (EPA)
  • American Association of Professional Coders (AAPC)
  • National Association of Social Workers

Certifications

  • Project Management Professional (PMP)
  • Office Management Certification - Vantage
  • Professional Administrative Certification of Excellence (PACE) – Brightline
  • Certified Payroll Professional (CPP) - Brightline
  • Basic Accounting Certification - Ironclad Systems
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Business Process Improvement Certification - Meridian
  • ServSafe

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