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Skills

  • Mopping and sweeping
  • Process improvement
  • Window cleaning
  • Budgets
  • Budget monitoring and financial reporting
  • Communications
  • Interdepartmental communication
  • Cleaning bathrooms
  • Care of fine art
  • Cross-functional collaboration

Work Experiences

  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Conducted weekly performance reviews.
  • Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.
  • Examined 6 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Coordinated with metric.
  • Achieved 18 consecutive years without safety incidents.
  • Coordinated with other department heads to establish a cross-functional strategy for high-volume events, increasing operational capacity by 57%.
  • Cleaned 14 locations with consistently high customer satisfaction ratings every 18 months.
  • Moved beds, sofas, and framework furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.

Summaries

  • Housekeeper with 5 years of experience cleaning rooms.
  • Weekly availability of 9 hours, including evenings and weekends.
  • Within Travel and Hospitality, senior Executive Housekeeping Manager and outstanding performer in data analysis and strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Achieved a 41% successful resolution rate.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in launching new cleaning initiatives.
  • Coached staff to enhance performance.
  • Reliable Executive Housekeeping Manager with 13 years of cleaning industry experience.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.

Accomplishments

  • Implemented daily quality checks, which led to 73% reduction in re-clean requests within two years.
  • Facilitated multi-property housekeeping operations during large-scale events, ensuring 36% guest satisfaction ratings across all locations.
  • Led staff training on advanced cleaning equipment, improving overall productivity by 16% across multiple hotel branches.
  • Oversaw housekeeping operations during program, ensuring a 27% improvement in service coverage and operational efficiency.
  • Analyzed guest feedback to overhaul housekeeping department’s priority setting, resulting in a 72% increase in repeat bookings across 12 properties.
  • Pioneered a new guest communication strategy that improved complaint resolution and led to a 60% decline in negative online reviews.
  • Developed protocols that extended the lifecycle of linens and bedding by 81%, resulting in significant savings over three years.
  • Developed team training programs in eco-friendly cleaning processes, reducing chemical waste by 26%.
  • Successfully improved furniture and amenity lifecycle by 67% through the implementation of preventative maintenance measures.
  • Collaborated cross-functionally with front office and maintenance staff to reduce check-in delays by 80% during high-occupancy periods.

Affiliations

  • International Sanitary Supply Association (ISSA)
  • American Hotel & Lodging Association (AHLA)
  • Certified Hospitality Housekeeping Executive (CHHE)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Event Safety Alliance (ESA)
  • Society of Human Resource Management
  • Freemason
  • International Council of Nurses
  • American Medical Informatics Association

Certifications

  • Environmental Services Executive Certification (ESE)
  • Certified Hospitality Facilities Executive (CHFE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Master Housekeeper Certificate from Brightline
  • Certificate in Hotel Operations from Summit Group
  • ServSafe Food Handler Certification
  • Fire Safety and Evacuation Masterclass Completion
  • ServSafe
  • CompTIA Security+

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