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Skills

  • Cross-functional collaboration
  • Cost reduction strategies
  • Cleaning techniques
  • Conscientious
  • Ceiling fans
  • First Aid/CPR
  • Communications
  • Time management
  • Hazardous chemical training
  • Operational improvement

Work Experiences

  • Aligned service consistency across properties.
  • Achieved goals within the first 2 months.
  • Achieved 76% in savings.
  • Achieved a 59% higher guest satisfaction score.
  • Conducted weekly performance reviews and coaching sessions with staff, boosting department morale and customer service ratings by 67%.
  • Achieved 18 consecutive years without safety incidents.
  • Achieved a 40% resolution rate.
  • Achieved a 30% reduction in customer complaints.
  • Collaborated with the front desk team.
  • Conducted weekly performance reviews.

Summaries

  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Meticulous Executive Housekeeping Manager with a vivacious demeanor and top-notch process improvement and quality assurance skills.
  • Available to work nights, weekends, and holidays and fluent in Spanish and French.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Achieved 75% improvement in quality assurance.
  • Cleaning professional with 10 years of experience in process environments.
  • Offering 12 years of experience cleaning rooms, supervising laundry, and keeping an eye on the grounds for general maintenance.
  • Within Travel and Hospitality, senior Executive Housekeeping Manager and outstanding performer in data analysis and strategic planning.
  • Achieved results over 2024 periods.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.

Accomplishments

  • Documented and resolved metric which led to category.
  • Developed protocols that extended the lifecycle of linens and bedding by 81%, resulting in significant savings over three years.
  • Developed emergency response protocols and trained staff, contributing to a 25% higher safety compliance score during one year.
  • Reduced guest cleanliness complaints by 50% through the implementation of an enhanced quality assurance process.
  • Implemented daily quality checks, which led to 73% reduction in re-clean requests within two years.
  • Achieved a 28% increase in guest satisfaction ratings through the implementation of a real-time feedback and issue resolution system.
  • Analyzed guest feedback to overhaul housekeeping department’s priority setting, resulting in a 72% increase in repeat bookings across 12 properties.
  • Streamlined linen and inventory management system by adopting barcoding technology, resulting in a 23% reduction in material loss.
  • Conducted rigorous supplier evaluations and introduced method, aligning with the company’s green initiative and reducing material waste by 20%.
  • Developed team training programs in eco-friendly cleaning processes, reducing chemical waste by 26%.

Affiliations

  • National Housekeeping Managers Association (NHMA)
  • Leadership in Energy and Environmental Design (LEED) Certification
  • Freemason
  • Association for Computing Machinery
  • American Marketing Association
  • American Association of Cleaning Professionals (AACP)
  • Rotary International
  • Hospitality Management Training Council (HMTC)
  • International Safety Quality Environment Management Association (ISQEMA)
  • American Hotel & Lodging Association (AHLA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • LEAN Management Certification – Hospitality Focus
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Supervisor (CHS)
  • Housekeeping Leadership and Team Management Certificate from Lakeside Partners
  • Hospitality Facilities Maintenance Professional (HFMP)
  • Certificate in Eco-Friendly Cleaning Practices
  • Environmental Services Executive Certification (ESE)

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