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Skills

  • Technical troubleshooting
  • Certifications in method systems
  • Method equipment
  • HVAC installation and maintenance
  • Apprentice training and mentoring
  • Supervision
  • Customer satisfaction improvement
  • Equipment retrofitting
  • High-efficiency system optimization
  • Business operations

Work Experiences

  • Both residential and commercial HVAC equipment, components, and wiring were repaired, replaced, and serviced by me.
  • Was able to effectively communicate with clients in order to identify problems and verify that repairs were made to correct malfunctions.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Finished circuits by connecting systems to refrigerant, fuel, or water sources and testing all connections for integrity.
  • Avoided $235,000 in potential losses.
  • Based on client evaluations.
  • Answered 9 calls per two years to help customers with their questions and concerns.
  • Improved performance by balancing systems and calibrating controls.

Summaries

  • Contributed to high performance standards.
  • Consistently improved system uptime.
  • Certified in safety protocol compliance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Consistently improved customer satisfaction.
  • Client-centric technician.
  • Collaborated with sales teams.
  • Journeyman Service Technician with 4 years of successful cross-functional collaboration and vendor management experience.
  • Testing and inspecting systems to isolate faults and implement repair plans is a strong suit of hers.
  • Clear understanding of quality assurance and client relations as well as quality assurance training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Identified inefficiencies in the repair process and implemented corrective actions, reducing repair time by 78% on future jobs.
  • Completed troubleshooting and repairs on program systems, improving operational uptime by 84% at Harbor & Co..
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Solved complex mechanical problems in ServiceNow, achieving 21% customer satisfaction on post-repair surveys.
  • Supervised and directed a team of 17 junior technicians on system, achieving flawless system installation under budget.
  • Conducted routine audits of equipment to ensure compliance with industry standards, avoiding potential fines of $234,000.
  • Adhered to strict safety protocols during initiative, resulting in a 45% reduction in on-site incidents.
  • Developed and implemented maintenance guidelines for program machinery, improving service quality and reducing diagnostic time by 37%.
  • Reduced project costs by $240,000% through efficient resource allocation and diligent time management.

Affiliations

  • Toastmasters
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • Society of Maintenance and Reliability Professionals (SMRP)
  • National Institute for Certification in Engineering Technologies (NICET)
  • National Air Duct Cleaners Association (NADCA)
  • Rotary International
  • Mechanical Contractors Association of America (MCAA)
  • Society of Women Engineers
  • National Inspection Testing and Certification Corporation (NITC)
  • LEED Accredited Professional Certification (LEED-AP)

Certifications

  • OSHA 10-Hour Construction Safety and Health Certification
  • First Aid/CPR Certified
  • Certified Welding Inspector (CWI) - Northwind
  • Water Treatment for HVAC Systems Certification – Ironclad Systems
  • Confined Spaces Entry Training
  • LEED Green Associate Certification
  • CPR & First Aid Certification - Brightline
  • Electrical Safety-Related Work Practices (NFPA 70E) Certification
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Building Automation Systems (BAS) Certification

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