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Skills

  • Team building
  • Technical troubleshooting
  • Budget-conscious service estimates
  • Relationship development
  • High-efficiency system optimization
  • Client relationship building
  • First-time repair success
  • Customer satisfaction improvement
  • MS Office
  • Customer communication

Work Experiences

  • Achieved timely service within procedure.
  • Transported Workday to two years customer locations.
  • Adhered to budgetary constraints.
  • Achieved a 68% improvement in system efficiency.
  • Achieved waste reduction through careful planning.
  • Looked for industry trends on social media and through online sources.
  • Achieved ITIL.
  • Both residential and commercial HVAC equipment, components, and wiring were repaired, replaced, and serviced by me.
  • Authored maintenance guides and checklists.
  • Used pressure gauges and a soap-and-water solution to check for leaks.

Summaries

  • Client-centric technician with a high success rate in minimizing downtime and losses, ensuring operational continuity for commercial clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Journeyman Service Technician is a methodical Journeyman Service Technician who possesses exceptional technical abilities and a strong work ethic.
  • Adept at providing hands-on training for apprentices.
  • Consistently exceeded service expectations.
  • Within Construction, senior Journeyman Service Technician and outstanding performer in quality assurance and stakeholder engagement.
  • Capable of organizing installation and repair plans independently.
  • Certified in safety protocol compliance and OSHA regulations, ensuring all installations meet strict industry standards.
  • Consistently improved customer satisfaction.

Accomplishments

  • Led the installation and testing of process systems across 5 client sites, increasing customer satisfaction by 75%.
  • Documented and resolved procedure which led to metric.
  • Met all service level agreements on 13 consecutive repair projects, delivering solutions on time and within budgetary constraints.
  • Serviced and calibrated initiative equipment, increasing its operational efficiency by 83% for Meridian.
  • Adhered to strict safety protocols during initiative, resulting in a 45% reduction in on-site incidents.
  • Achieved CPA to enhance proficiency in diagnosing and maintaining Construction-specific equipment.
  • Successfully ordered and managed inventory for 16 service call requests, resulting in 31% parts fulfillment rate on first visit.
  • Completed troubleshooting and repairs on program systems, improving operational uptime by 84% at Harbor & Co..
  • Achieved Six Sigma, improving understanding and compliance with Construction standards and regulations.
  • Conducted routine audits of equipment to ensure compliance with industry standards, avoiding potential fines of $234,000.

Affiliations

  • American Society of Sanitary Engineering (ASSE International)
  • Construction Management Association of America (CMAA)
  • Project Management Institute
  • National Electrical Contractors Association (NECA)
  • National Inspection Testing and Certification Corporation (NITC)
  • National Energy Management Institute (NEMI)
  • International Code Council (ICC) Certification
  • International Association of Plumbing and Mechanical Officials (IAPMO)
  • Refrigeration Service Engineers Society (RSES)
  • Association of Information Technology Professionals

Certifications

  • CPR & First Aid Certification - Brightline
  • Sheet Metal and Air Conditioning Contractors' National Association (SMACNA) Journeyman Card
  • Commercial Driver's License (CDL) – system
  • OSHA 10-Hour Construction Safety and Health Certification
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Mechanical Systems Electronics Control Certification

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