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Skills

  • E-learning Content Development
  • Performance metrics analysis
  • Coaching and mentoring new trainers
  • Online training experience
  • Workshop coordination
  • MS Office
  • Customer service
  • Budgets
  • Process improvement
  • Behavioral competency development

Work Experiences

  • Certified 2 employees in Power BI.
  • Achieved 76% certification.
  • Collaborated with senior management to align training with company goals, contributing to a 29% increase in operational productivity in 2022.
  • Collaborated with senior management.
  • Administered hands-on technical training for Salesforce systems.
  • Aligned operational targets.
  • Closely monitored post-training performance metrics.
  • Achieved a 28% competency increase in employees.
  • Collaborated with IT teams to design a learning management system that decreased manual administrative tasks by 85%, saving 10 hours per week.
  • Achieved results within 12 days.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 49% increase in post-training skill acquisition rates.
  • Ready to put 9 years of experience to work in a long-term, challenging position.
  • Achieved a 24% reduction in administrative tasks.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Accomplished in managing Learning Management Systems (LMS), saving 18 hours per week in administrative tasks and seamlessly delivering training programs across multiple locations.
  • Achieved 76% improvement in training completion times.
  • Achieved cross-departmental engagement increases of 61%.
  • Supportive Operational Trainer with in-depth knowledge of metric industry practices and the ability to help initiative companies achieve long-term success.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Partnered with senior management to align training initiatives with organizational strategies, resulting in a 15% improvement in operational efficiency.
  • Resolved product issue through consumer testing.
  • Created and managed an e-learning content library for Asana, improving ease of access and usage by 35%.
  • Evaluated and improved employee readiness post-training, which led to a 41% rise in employee performance metrics within several months.
  • Established training KPI benchmarks, leading to a 69% improvement in retention and practical application of skillsets on the job.
  • Enhanced remote training delivery through digital tools, achieving virtual attendance compliance rates of 39% across all training programs.
  • Developed continuous learning programs utilizing SAP that led to a 38% increase in employee certification rates.
  • Structured leadership workshops for mid-level managers that contributed to an increase in team leadership skills by 54%.
  • Developed and conducted just-in-time training for essential operational skills, resulting in a drop in training-related errors by 21%.

Affiliations

  • Global Council for Learning Development
  • Society of Human Resource Management
  • Project Management Institute
  • National Association for Community College Entrepreneurship (NACCE)
  • World Alliance for Corporate Education and Training
  • National Association of Social Workers
  • Learning Technologies Awards Group
  • Corporate Training Forum Leadership Networks
  • Rotary International
  • Association for Talent Acquisition Solutions

Certifications

  • Certified Public Accountant (CPA)
  • ELearning Instructional Design Certificate - Jira
  • Cisco Certified Internetwork Expert (CCIE)
  • Performance Coaching Certification - 2022
  • Project Management Professional (PMP)
  • Certified Professional in Training Management (CPTM) - 2023
  • Certified Safety Professional (CSP) - 2016 - Summit Group
  • Train-the-Trainer for Leadership Development - initiative
  • Advanced Facilitation Skills Certification - 2016
  • Certificate in Human Performance Training - Vantage

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