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Skills

  • Business Development
  • Student records management
  • Results-oriented
  • Weekly Payroll
  • Territory Sales Experience
  • Individual and family support
  • Problem resolution
  • Diverse groups presentations
  • Kennel cleaning and sanitizing methods
  • Operations management

Work Experiences

  • Achieved 46% improvement in student engagement.
  • Achieved 51% higher student retention rate.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 65% higher conversion rate from on-campus tours.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Coordinated subordinates' and staff's work activities in the areas of employment, compensation, labor relations, and employee relations.
  • Standard helped me achieve $205,000.
  • Achieved 62% improvement in student satisfaction.

Summaries

  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Enrollment Counselor with 2 years of experience in benefits and payroll.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Enrollment Counselor with 12 years of successful quality assurance and budget management experience.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Top-producing salesperson and industry expert in Human Resources.
  • Within Human Resources, senior Enrollment Counselor and outstanding performer in quality assurance and stakeholder engagement.
  • Students' socioeconomic and cultural differences are taken into account.
  • Client relations and quality assurance, a results-oriented School Counselor and team facilitator who is skilled at coordinating and implementing IEP and 504 plans.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Regularly analyzed enrollment data to identify trends and adjust outreach strategies, leading to 33% increase in application conversion rates.
  • Exemplified strong public speaking skills by delivering enrollment presentations to potential students, contributing to 14 enrolled students from these sessions.
  • Provided personalized financial aid counseling to over 2 students annually, helping them navigate funding sources and reduce financial burden.
  • Developed training materials for new enrollment counselors to enhance their understanding of the admissions funnel, improving overall team performance by 22%.
  • Human Resources: Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
  • Led efforts to implement a new scheduling system for admission consultations, reducing wait times by 66% and improving prospective student satisfaction.
  • Designed and executed outreach campaigns targeting underrepresented student populations, leading to a 69% increase in diversity within the incoming class.
  • Collaborated with team of 9 in the development of system.
  • Documented and resolved system which led to metric.
  • Presented admissions information to large audiences at recruitment events, drawing in 6 of new applicants over one year.

Affiliations

  • American Society of Safety Professionals
  • Association of International Educators (NAFSA) Affiliate
  • Phi Theta Kappa Honor Society Advisor 6 Years
  • Association of Information Technology Professionals
  • Rotary International
  • International Association for College Admission Counseling (IACAC)
  • Society of Women Engineers
  • Society of Human Resource Management
  • American School Counselor Association (ASCA) Program Development Involvement
  • National Financial Aid Administrators Association (NASFAA) Collaboration

Certifications

  • HubSpot Inbound Marketing Certification – QuickBooks 2018
  • Certified Protection Officer (CPO)
  • Online Learning Consortium’s Certificate in Online Teaching
  • SHRM Certified Professional (SHRM-CP)
  • Certified Student Affairs Specialist – Denver 2023
  • First Aid/CPR Certified
  • Certified Higher Education Professional (CHEP) in Admissions – initiative
  • Certified Professional Resume Writer
  • Certified in Education Data Analytics (CEDA) – initiative 2017
  • Certified Public Accountant

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