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Skills

  • Organization
  • Customer service
  • Cash handling and reconciliation
  • Relationship development
  • Collaboration with law enforcement
  • Event facilitation and support
  • Team building
  • Baggage assistance
  • Reports
  • Communications

Work Experiences

  • Contributed to community outreach efforts.
  • Assisted with the development of online content to support virtual tours, which expanded reach by 41% in 11 months.
  • Contributed to operational improvements.
  • Contributed to a 73% increase in positive reviews.
  • Collaborated with law enforcement.
  • Conducted workshops over several months.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Boosted visitor satisfaction scores by 75%.

Summaries

  • Within Miscellaneous, senior Visitor Use Assistant and outstanding performer in client relations and project management.
  • Answered visitor inquiries.
  • Committed to sustainability and conservation education, leading to an Outstanding Service Award for environmental education in 2015.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of client relations and risk assessment as well as budget management training.
  • Achieved a 42% improvement in visitor reviews by leveraging interactive exhibits and multimedia during guided tours and educational sessions.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Achieved a 64% increase in visitor satisfaction.
  • Adept at using data to drive decisions, contributing to efficiency improvements across daily operations and enhancing the visitor experience.
  • Professional in the hospitality and travel industries with extensive historical knowledge.

Accomplishments

  • Assisted in the creation of educational brochures, increasing awareness of conservation efforts by 42%.
  • Responded to visitor emergencies and administered first aid, earning Innovation Award for crisis management.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced public education on park regulations, contributing to a 8-percentage drop in rule violations.
  • Provided ADA-compliant assistance to visitors, contributing to an improved accessibility rating of 21%.
  • Mentored 3 new employees on customer service techniques, improving team response time by 82% within one year.
  • Used visitor feedback forms to pinpoint service improvement areas, aiding in a 80% increase in overall satisfaction.
  • Trained 7 new recruits in safety protocols and customer relations, leading to enhanced visitor experience ratings by 38%.
  • Operated point-of-sale systems for park passes and gift shop items, ensuring 100% transaction accuracy and efficiency.
  • Championed the development of a multimedia info booth, which led to a 65% rise in visitor engagement.

Affiliations

  • Society of Women Engineers
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Public Lands Alliance
  • Interpretive Development Program (IDP) for Federal Parks
  • American Society of Safety Professionals
  • Association of Public Treasurers of the United States and Canada
  • American Medical Informatics Association
  • International Association of Professionals in Cultural Heritage (IAPCH)
  • International Association for Volunteer Effort (IAVE)

Certifications

  • Certified Hospitality & Tourism Management Professional (CHTMP) – American Hotel & Lodging Educational Institute
  • Certified Visitor Information Specialist (CVIS) - Visitor Information Centers Association (VICA)
  • Data Analysis for Public Management Certificate - program, 2024
  • Certified Park and Recreation Professional (CPRP) - National Recreation and Park Association (NRPA)
  • Google Certified Professional Cloud Architect
  • Visitor Experience & Engagement Certificate - Meridian, 2021
  • Visitor Satisfaction & Feedback Data Analyst Training - QuickBooks Proficiency
  • Certified Public Accountant
  • Records Management Principles and Best Practices Certificate - system, 2021
  • CompTIA Security+

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