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Skills

  • Relationship development
  • Git or Version Control Systems
  • Communications
  • Search Engine Marketing (SEM) Strategy Execution
  • Regulatory compliance
  • Traffic monitoring
  • Operational improvement
  • Supervision
  • Team building
  • CSS

Work Experiences

  • Achieved results over 15 months.
  • Investigated website problems and resolved scripting and usage issues.
  • Achieved results in several months.
  • Collaborated with design and development teams.
  • Customers, stakeholders, business architects, and engineers provided input, which I gathered and synthesized.
  • Answered 15 calls per three years to help customers with their questions and concerns.
  • Achieved a 18% increase in user engagement.
  • Achieved a 56% improvement in conversion rates.
  • Applied standards across all QuickBooks digital properties.
  • Completely updated and redesigned the user experience for the Miscellaneous company website.

Summaries

  • Automated performance reporting systems.
  • Achieved improvements through clear communication and collaboration.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at ADA compliance implementation.
  • Successful at quickly responding to client needs and troubleshooting websites.
  • Accomplished Web Coordinator.
  • Web Coordinator with 4 years of successful stakeholder engagement and strategic planning experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Contributed to a seamless user journey on Harbor & Co.'s platform.

Accomplishments

  • Oversaw user acceptance testing (UAT) for initiative, ensuring seamless integration on new features before the go-live date.
  • Created interactive web features that boosted engagement rates by 51% and improved overall site usability.
  • Orchestrated collaborative content creation between marketing and IT teams, ensuring alignment with brand guidelines and web standards.
  • Utilized Google Analytics to track key KPIs, reporting on weekly shifts in traffic, user behavior, and conversion data for stakeholders.
  • Coordinated backend updates and troubleshooting projects, resulting in a 30% faster page load time improvement.
  • Successfully coordinated dozens of simultaneous content updates during seasonal web promotions on a highly trafficked e-commerce site.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Demonstrated proficiency in cross-browser testing, ensuring consistent website appearance and functionality across 14 browsers.
  • Spearheaded server monitoring and performance analysis that reduced downtime by 7% and improved uptime consistency.
  • Documented and resolved standard which led to category.

Affiliations

  • Internet Advertising Bureau (IAB) Certification Program
  • International Webmasters Association (IWA)
  • International Association of Multimedia Professionals (IAMP)
  • Association of Internet Professionals (AIP)
  • International Association of Accessibility Professionals (IAAP)
  • Interactive Advertising Bureau (IAB)
  • Project Management Institute
  • Adobe Certified Expert (ACE) in Adobe Experience Manager
  • American Society of Safety Professionals
  • Freemason

Certifications

  • Marketing Automation w/ HubSpot: Inbound Certification
  • Agile Certified Product Manager and Product Owner Credential (CPM/PO)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Adobe Certified Expert (ACE): Adobe Experience Manager
  • Google Mobile Sites Certification Course
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified CyberOps Associate
  • HubSpot Content Marketing Certification

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