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Skills

  • Collaborating with External Vendors and Agencies
  • CSS
  • Traffic monitoring
  • Git or Version Control Systems
  • Customer service
  • Business operations
  • Performance metrics tracking and reporting
  • Process improvement
  • Budgets
  • Communications

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Automated daily web performance analytics reporting, reducing manual labor by 75% and improving data accuracy.
  • Created graphics for the website's layout and decoration.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Conceptualized and executed the redesign of Ironclad Systems's support portal, cutting customer service inquiries by 70% within 13 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with external agencies.
  • Boosted conversion rates by 81%.
  • Collaborated with process on digital strategy, resulting in online sales increasing by $3 across two years.

Summaries

  • Achieved a 58% visitor increase over 13 months.
  • 15 years of experience as a creative webmaster.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted company visibility by improving load times.
  • Achieved results within 17 months.
  • Crafted consistent, impactful web experiences.
  • Achieved a 67% increase in paid search results in 2015.
  • Boosted organic site traffic by 67%.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Web Coordinator with a keen eye on UX improvements through wireframe development and A/B testing. Delivered enhancements that cut customer service escalations by 66% within 12 months.

Accomplishments

  • Documented and resolved standard which led to category.
  • Developed and maintained content calendars, scheduling over 15 posts across various platforms, ensuring timely and accurate publication.
  • Utilized Google Analytics to track key KPIs, reporting on weekly shifts in traffic, user behavior, and conversion data for stakeholders.
  • Established weekly website performance checks, ensuring server issues were identified and resolved within 6 months.
  • Executed blog and news article publication strategies, resulting in a 33% increase in site visitors in several months.
  • Demonstrated proficiency in cross-browser testing, ensuring consistent website appearance and functionality across 14 browsers.
  • Created interactive web features that boosted engagement rates by 51% and improved overall site usability.
  • Analyzed heatmap data to refine user flow pathways, increasing form submission rates by 54% in under 18 months.
  • Successfully coordinated dozens of simultaneous content updates during seasonal web promotions on a highly trafficked e-commerce site.
  • Trained 17 junior designers on CMS management and web development best practices, improving team efficiency by 63%.

Affiliations

  • World Wide Web Consortium (W3C) Working Groups
  • SEO Pros Certifications and Memberships
  • Association of Internet Professionals (AIP)
  • Search Engine Marketing Professional Organization (SEMPO)
  • Internet Marketing Association (IMA)
  • Adobe Certified Expert (ACE) in Adobe Experience Manager
  • International Association for Online Business (IAOB)
  • Toastmasters
  • International Association of Webmasters and Designers (IAWMD)
  • Lions Club

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Adobe Certified Professional: Flexibility w/ HTML5 & CSS3
  • Google Analytics Individual Qualification (GAIQ)
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Online Google Tag Manager Fundamentals 2023
  • First Aid/CPR Certified
  • Moz SEO Essentials Certificate
  • Digital Project Management Professional (DPM) Certification

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