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Skills

  • Excel in metric
  • Computer literate
  • Credit and collections
  • Framework equipment
  • Music showcase training
  • Communications
  • Microsoft Office
  • MS Office
  • Client-focused
  • Interpersonal communication

Work Experiences

  • Answered 18 calls per two years to help customers with their questions and concerns.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Met with students, parents, and school officials to discuss and resolve educational issues and problems.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved growth for 2019.
  • Achieved results between 18 months.
  • Achieved Innovation Award for outstanding leadership.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Uses research-based interventions, strategies, and instruction, as well as data analysis, to help students achieve academic success and social-emotional growth.
  • Campus Manager with 13 years of successful client relations and project management experience.
  • Achieved waste reduction of $15.
  • Campus Manager with extensive experience in complex educational program design, delivery, and evaluation.
  • Achieved $13 in cost savings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in leading digital marketing efforts and managing 16 social media channels, driving a 71% increase in overall event attendance year-on-year.
  • Strengths in risk assessment and stakeholder engagement backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Developed a volunteer recognition program that improved long-term retention rates by 27% in 2018.
  • Spearheaded the logistical planning for 13 campus-wide fundraising events, resulting in an 4% surplus over projected revenue.
  • Planned and executed multiple campus tours, contributing to a 18% increase in new student enrollment for 2016.
  • Collaborated with university departments to organize emergency training sessions for over 17 students, enhancing campus-wide crisis readiness.
  • Coordinated with multiple departments to implement an emergency drill that was completed in 6 months, positively impacting 16 participants.
  • Streamlined administration of campus events, reducing set-up time by 20% through the implementation of new task management systems.
  • Executed awareness campaign that drove a 72% rise in student attendance for mental health services sessions.
  • Led sales in organizing a campus sustainability initiative, cutting operational waste by 16% over one year.
  • Partnered with key sponsors to secure 10 for career development events, resulting in 60% rise in student participation.
  • Served as liaison between university officials and external vendors, securing 7% discounts on outsourced services for campus events.

Affiliations

  • University Event Planners Association
  • National Student Employment Association (NSEA)
  • Campus Events Planning and Management Society
  • Lions Club
  • Campus Compact
  • Project Management Institute
  • Association of Fraternity/Sorority Advisors (AFA)
  • Society of Women Engineers
  • Institute for Student Leadership Development
  • National Association of Campus Activities (NACA)

Certifications

  • Certification in Higher Education Emergency Management (CHEM) Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certificate in Diversity and Inclusion - Lakeside Partners
  • Family Educational Rights and Privacy Act (FERPA) Compliance Certificate - Brightline
  • Certified Customer Experience Professional (CCXP) - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Digital Event Strategist (DES), Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Fundamentals of Budgeting and Financial Management for Higher Education Lakeside Partners

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