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Skills

  • Risk assessment and mitigation
  • Team management
  • Team building
  • Budgeting
  • Project organization
  • Effective shift handover procedures
  • Emergency Dispatch Liaison
  • Procedure equipment
  • Regulatory compliance
  • Crisis management

Work Experiences

  • Conducted supplier risk management assessments in order to evaluate the category program for senior management's planning purposes.
  • Achieved a 50% reduction in unnecessary dispatches.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Created budgets and prepared quotes for new products and services.
  • Achieved 100% success in external audits.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Achieved Top Performer for best-performing central security team.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Clear understanding of data analysis and team leadership as well as process improvement training.
  • Strengths in workflow optimization and vendor management backed up by Miscellaneous training.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Accomplishments

  • Trained a cross-functional team of 4 operators on advanced remote surveillance techniques, contributing to a 60% increase in detection accuracy.
  • Successfully coordinated regular system audits, ensuring compliance with standard, and achieving a 8-year audit success record.
  • Utilized system diagnostics to identify and correct hardware issues, decreasing repair costs by 33% over a 6 months-year period.
  • Documented and resolved metric which led to framework.
  • Monitored environmental control systems for process facilities, alerting security staff and mitigating potential dangers promptly.
  • Facilitated alarm and surveillance system testing in compliance with Six Sigma standards, leading to a 18 months-year consecutive streak of passing audits.
  • Reduced security breaches by 28% through proactive surveillance strategies and advanced detection software deployment.
  • Maintained compliance with program regulations, achieving a 83% success rate in routine operational audits.
  • Developed and implemented a new operator training program resulting in 18% increase in first alarm response accuracy within 18 months.
  • Supervised the installation and configuration of Power BI at 12 new client locations, expanding service coverage and reliability.

Affiliations

  • National Institute for Certification in Engineering Technologies (NICET)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Association of Public-Safety Communications Officials (APCO) International
  • International Association of Security Guards and Alarm Workers
  • Certified Central Station Protection Professional, OSHA
  • National Burglar and Fire Alarm Association (NBFAA)
  • National Dispatchers Association (NDA)
  • Security Industry Association (SIA) Membership
  • Lions Club

Certifications

  • Certified Alarm Response Coordinator (CARC) - Northwind
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Surveillance Systems Mastery Certification - Power BI
  • Alarm Monitoring Operator Certification (AMOC) - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Livescan Fingerprinting Certification - Seattle
  • First Aid and CPR Certification (Meridian, 2015)
  • Data-Driven Decision Making for Security Systems - Harbor & Co.

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