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Skills

  • Restocking abilities
  • Contract auditing
  • Music showcase training
  • Positive learning process
  • Communications
  • Tax preparation
  • CRM Systems
  • Microsoft Office
  • Disease and pest management
  • Contract negotiation/review/drafting

Work Experiences

  • Guided
  • Solved
  • Made a proposal
  • Used Tableau to accurately enter data into a batch ticketing system.
  • Identified
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Advised
  • Successfully led key projects that yielded a process.
  • Restocked shelves with new plants and rotated stock for the best appearance every day.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.

Summaries

  • Adaptable, tenacious, and capable project manager with over 10 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Garden Associate with 16 years of successful process improvement and strategic planning experience.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Handling money correctly and keeping track of paperwork.
  • Articulate
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Competent in conducting a strategic review of operations to identify cost-cutting, process-improvement, and business-restructuring opportunities to capitalize on emerging trends.
  • Seasoned
  • Customer service specialist with 11 years of system experience who is dedicated and detail-oriented.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Successfully managed seasonal flower displays, resulting in 37% increased sales during peak gardening season.
  • Restocked and reorganized garden tools section, reducing customer wait time by 74% and improving shopping flow.
  • Organized community garden outreach, expanding customer base by 45% during system.
  • Analyzed foot traffic and optimized garden display layouts, leading to a 40% decrease in customer complaints about navigation.
  • Enhanced store's plant diagnostic service offerings, increasing customer satisfaction ratings by 15% in 2018.
  • Successfully advised customers on drought-resistant plants, leading to a 80% increase in sales of low-water plants.
  • Upsold advanced irrigation systems, leading to 75% revenue growth in irrigation product categories.
  • Reorganized outdoor store layout to prioritize walkways, boosting customer satisfaction ratings by 22% %.
  • Offered gardening advice leading to 25% higher repeat visits from professional landscapers across stores.
  • Implemented a new inventory tracking system that reduced stock shortfalls by 37%.

Affiliations

  • American Medical Informatics Association
  • American Public Gardens Association
  • Professional Landcare Network (PLANET)
  • International Society of Arboriculture (ISA)
  • Freemason
  • Landscape Architect Registration Board Atlanta
  • Jaycees
  • Native Plant Trust Austin
  • Master Gardener Program 2015
  • International Council of Nurses

Certifications

  • Certified Water-Efficient Professional (EPA WaterSense)
  • CompTIA Network+
  • Nursery & Greenhouse Certified Operator (Arizona Department of Agriculture)
  • EcoLandscaper (Ecological Landscaping Association)
  • Certified Landscape Water Manager (IA Irrigation Association)
  • Salesforce
  • Rain Garden Specialist Certification (Meridian)
  • Certified Landscape Designer (Association of Professional Landscape Designers)
  • Soil Erosion and Sediment Control Certification (State Department of Environmental Protection)
  • Licensed Pesticide Applicator (Arizona Government)

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